Originally Posted by sellahi22
I have used Nick's services in the past and found him to be a true pleasure to deal with, in terms of both customer service and end results, and I wouldn't hesitate to work with him in the future.
That said, I think it's important for a craftsman - especially a high end artisan who wishes to maintain a reputation for excellence - to firmly communicate the limitations of his work to laymen customers. If for whatever reason the OP wanted external metal taps, if Nick wasn't confident in his ability to deliver satisfactory results, he should have either refused the job or disclaimed responsibility for subpar results from the start. Also, if his expertise is in traditional mens footwear, he shouldn't take on jobs for high end women's shoes which present a different set of challenges.
I have enjoyed the comments posted. Thanks to all. I'm also considering a policy whereby, when I see how a customer is and, what they wear and, advise against their request. Then, suggest the appropriate service. If the customer does not adhere to my advice, I'll refuse the job. This will be done on a case by case basis. I trust my intuition and the OP is well aware of what I advised him.
For the record, regarding high-end Women's shoes. I was mentioned in O magazine Feb. 2011 edition. Forgot what page but here is the cover:http://downmagaz.com/women_magazine/...uary-2011.html
"go to people"
Been on Martha Stewart's radio program (invited) 7 times. Live on the air.
many others. The latest is this months edition of:http://shopsmartmag.org/
This, as all our publicity is always unsolicited. Rather, we are always sought out.
Are we perfect? No. Fair and reasonable? Always.