Originally Posted by Nick V.
This is the first I have gotten around to seeing this thread.
The title used by the OP, IMO shows bad intent. Only because He took the time to post before bringing the problem to my attention. The OP also was not forthcoming about our discussion today. He knows that I took the time to show and prove to him things that we were accused of doing, yet we had nothing to do with. Still, for good-will, we corrected. If he wants to explain, he can. He also knows that I suggested to Him on more than one occasion "use the flush mounted metal toe plates". Here's why, I can see how particular he is, fine. I see he enjoys wearing high-grade footwear. In that circumstance why would you to use a metal tap that you know has to get nailed on? Of course, we will do our best to rectify the complaints. This is not intended to be an attack on the OP, just a fair defense that I owe to myself. He knows....
Nick, I explained my experience thus far. I had no hole, B. Nelson put metal taps on and now I have a hole with a nail sticking through the leather. That is not a manufacturing defect and I asked you to pull it out then and there, which would have resolved everything. Taps or flush mounted plates, one should expect quality work. Explaining issues with other peoples shoes doesn't explain what happened to my shoes. In essence you said, "we worked on X, so I don't see how we could have damaged Y." I can provide the other pair of shoes that had polish on the back heels, although your worker was only putting on a front soles.
I am definitely not condemning all of your work and repeatedly stated that mistakes happen and I would use your services again. I am not attempting to ruin your reputation. This is not the forum for that, nor do I have the time or inclination to make up stories about damaged shoes.
As this gets resolved, which I hope it will. You will only get more people respecting your customer service.