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Fluid/dynamic/ongoing B. Nelson Experience - Page 4

post #46 of 367
Quote:
Originally Posted by Yika View Post
So the hole was not caused by the metal tap?

seems like it was, but let us hold opinion until final decisions are rendered
post #47 of 367
As far I can tell from reading this thread OP got a hole nailed into his shoe and is being blamed because he requested the tap.
post #48 of 367
Thread Starter 
Quote:
Originally Posted by Nick V. View Post
This is the first I have gotten around to seeing this thread.
The title used by the OP, IMO shows bad intent. Only because He took the time to post before bringing the problem to my attention. The OP also was not forthcoming about our discussion today. He knows that I took the time to show and prove to him things that we were accused of doing, yet we had nothing to do with. Still, for good-will, we corrected. If he wants to explain, he can. He also knows that I suggested to Him on more than one occasion "use the flush mounted metal toe plates". Here's why, I can see how particular he is, fine. I see he enjoys wearing high-grade footwear. In that circumstance why would you to use a metal tap that you know has to get nailed on? Of course, we will do our best to rectify the complaints. This is not intended to be an attack on the OP, just a fair defense that I owe to myself. He knows....

Nick, I explained my experience thus far. I had no hole, B. Nelson put metal taps on and now I have a hole with a nail sticking through the leather. That is not a manufacturing defect and I asked you to pull it out then and there, which would have resolved everything. Taps or flush mounted plates, one should expect quality work. Explaining issues with other peoples shoes doesn't explain what happened to my shoes. In essence you said, "we worked on X, so I don't see how we could have damaged Y." I can provide the other pair of shoes that had polish on the back heels, although your worker was only putting on a front soles.

I am definitely not condemning all of your work and repeatedly stated that mistakes happen and I would use your services again. I am not attempting to ruin your reputation. This is not the forum for that, nor do I have the time or inclination to make up stories about damaged shoes.

As this gets resolved, which I hope it will. You will only get more people respecting your customer service.
post #49 of 367
Quote:
Originally Posted by Nick V. View Post
This is the first I have gotten around to seeing this thread.
The title used by the OP, IMO shows bad intent. Only because He took the time to post before bringing the problem to my attention. The OP also was not forthcoming about our discussion today. He knows that I took the time to show and prove to him things that we were accused of doing, yet we had nothing to do with. Still, for good-will, we corrected. If he wants to explain, he can. He also knows that I suggested to Him on more than one occasion "use the flush mounted metal toe plates". Here's why, I can see how particular he is, fine. I see he enjoys wearing high-grade footwear. In that circumstance why would you to use a metal tap that you know has to get nailed on? Of course, we will do our best to rectify the complaints. This is not intended to be an attack on the OP, just a fair defense that I owe to myself. He knows....

I have used Nick's services in the past and found him to be a true pleasure to deal with, in terms of both customer service and end results, and I wouldn't hesitate to work with him in the future.

That said, I think it's important for a craftsman - especially a high end artisan who wishes to maintain a reputation for excellence - to firmly communicate the limitations of his work to laymen customers. If for whatever reason the OP wanted external metal taps, if Nick wasn't confident in his ability to deliver satisfactory results, he should have either refused the job or disclaimed responsibility for subpar results from the start. Also, if his expertise is in traditional mens footwear, he shouldn't take on jobs for high end women's shoes which present a different set of challenges.
post #50 of 367
Quote:
Originally Posted by gyasih View Post
Nick, I explained my experience thus far. I had no hole, B. Nelson put metal taps on and now I have a hole with a nail sticking through the leather. That is not a manufacturing defect and I asked you to pull it out then and there, which would have resolved everything. Taps or flush mounted plates, one should expect quality work. Explaining issues with other peoples shoes doesn't explain what happened to my shoes. In essence you said, "we worked on X, so I don't see how we could have damaged Y." I can provide the other pair of shoes that had polish on the back heels, although your worker was only putting on a front soles.

I am definitely not condemning all of your work and repeatedly stated that mistakes happen and I would use your services again. I am not attempting to ruin your reputation. This is not the forum for that, nor do I have the time or inclination to make up stories about damaged shoes.

As this gets resolved, which I hope it will. You will only get more people respecting your customer service.

You're not being fair, you know it.
post #51 of 367
This place is better drama than Midsomer Murders!
post #52 of 367
I have used B. Nelson for approximately 15 shoe repairs in the past 2 yrs. I always drop them off and pick them up in-person. In my opinion, they have always done very good work and I will continue to use them. However, I wanted to take this opportunity to let Nick V. know that I have experienced repeated frustration when the shoes are not ready by the date they are promised. This has happened to me on numerous occasions. I wonder if anyone else has had a similar experience?
post #53 of 367
These conversations should definitely be taken private.
post #54 of 367
to nick - we all live and learn. if you have to buy the guy a new pair of shoes - just do it. You put a hole in the man's shoe - the NAIL is sticking through. there is no debate. there is no patching, you owe him a replacement pair. High end men's shoes is expensive business and your rep is pristine. Do the right thing.
post #55 of 367
Quote:
Originally Posted by NYCESQ View Post
I have used B. Nelson for approximately 15 shoe repairs in the past 2 yrs. I always drop them off and pick them up in-person. In my opinion, they have always done very good work and I will continue to use them. However, I wanted to take this opportunity to let Nick V. know that I have experienced repeated frustration when the shoes are not ready by the date they are promised. This has happened to me on numerous occasions. I wonder if anyone else has had a similar experience?

why dont you simply call in advance to verify your stuff is ready for pick up?
post #56 of 367
Thread Starter 
Quote:
Originally Posted by Nick V. View Post
You're not being fair, you know it.

What did I say incorrect? Our conversation was pleasant, you explained what you believed happened. I explained my experience. I did ask you to take the tap off, which would have proved or unproved my accusation. The majority of my posts have been in response to others.

Would you like me to recount the story about the Church's or the lady's shoes? That was two of the four scenarios that we spoke about. The other was mistakes happen and finally, we worked on x, cannot explain what happened to y.

Let me reiterate. I am fine with everything, Nick. Things are moving on and Friday will tell. I want this resolved. You may feel that I am on here with mal-intent, not the case. There are more powerful vehicles for that. Please read MY posts again. I am definitely chalking this up to mistakes, but I am not going to be blamed for choosing metal taps or getting polish on her shoes.
post #57 of 367
Thread Starter 
Quote:
Originally Posted by rebel222 View Post
These conversations should definitely be taken private.

I agree. Nick may have something to say, as he may feel that I am talking disparagingly about him.
post #58 of 367
Quote:
Originally Posted by rebel222 View Post
These conversations should definitely be taken private.

+1. I think this is going a little too far.
post #59 of 367
Quote:
Originally Posted by gyasih View Post
I agree. Nick may have something to say, as he may feel that I am talking disparagingly about him.
In my view, the proper thing to do here would have been to speak with Nick V. to attempt to resolve the matter before posting here in the first place. Of course, you're right that bad experiences should be aired just as much as positives ones, but I think you should have waited until the experience was complete before posting your tale.
post #60 of 367
Quote:
Originally Posted by Nick V. View Post
You're not being fair, you know it.
How has he not been fair? Curious. I think that if he the OP asked for metal plates then it should be installed properly without nails sticking out (assuming that it wasn't like that in the first place). I understand that you might not have been able to do it, and if so, perhaps you could have rejected the order. You've got a great reputation around here! - would be a waste to see it go down the drain.
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