Originally Posted by gyasih
I read such wonderful things about B. Nelson, so I decided to take several pairs of shoes into get some work done. Boy, what a bad idea. I have three pair of shoes that have different levels of poor quality work. The first pair was taken for a metal tap, the nails are too long and put a whole in my shoe. A small hole, but a hole nonetheless. The second, a pair was a my wife's Christian Louboutin's, somehow they managed to get polish on places that had no reason to have polish, and the third pair of CL's (not shown) has some black polish on the bottom, removing that looks like it will remove the red from the sole. I am definitely not happy and will return tomorrow to have everything corrected, although I don't know if much can be done about the hole!!!!!!
Originally Posted by Nick V.
This is the first I have gotten around to seeing this thread. The title used by the OP, IMO shows bad intent. Only because He took the time to post before bringing the problem to my attention. The OP also was not forthcoming about our discussion today. He knows that I took the time to show and prove to him things that we were accused of doing, yet we had nothing to do with. Still, for good-will, we corrected. If he wants to explain, he can. He also knows that I suggested to Him on more than one occasion "use the flush mounted metal toe plates". Here's why, I can see how particular he is, fine. I see he enjoys wearing high-grade footwear. In that circumstance why would you to use a metal tap that you know has to get nailed on? Of course, we will do our best to rectify the complaints. This is not intended to be an attack on the OP, just a fair defense that I owe to myself. He knows....
So the hole was not caused by the metal tap and the stains on the heels? IMO, there was no bad intent (if said damages were done), i would classify under terrible experience.