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Fluid/dynamic/ongoing B. Nelson Experience - Page 10

post #136 of 367
What I really want to know is how a nail meant for the toe tap manage to do a C inside the shoe/welt to come out at the angle it does. I just can't wrap my brain around the geometry.

OP is it possible to post images of inside the toe box? or did you already hand over the shoes to B. Nelson already?
post #137 of 367
To the OP:

Do the pictures that you have linked show
what the shoe looks like with the nail in it
or after the nail has come out?
post #138 of 367
Quote:
Originally Posted by JohnnyCrockett View Post

Why are we trusting the opinion of "shoe experts" on this forum who are going off nothing but the horrible quality pictures the OP posted? Wouldn't the guy whose shop DID the work have a better understanding of what happened?

By shoe expert, I was referring to Nick, your powers of inference are truly astounding. He as yet has offered us no other explanation. If he so upstanding a business man, he might like to give us both sides of the story, no? When faced with the line "it's a defect how a nail appeared right over the taps I installed and is poking out of your shoe", I need some explanation to restore my overstretched credulity.

Disclosing the state of affairs at any stage of the conversation is perfectly valid, it informs the community, and does not impede Nick's attempt (or lack thereof) to remedy the situation. Saying "Nick fucked up my shoe, but made it all right in the end" or "Nick fucked up my shoe and then refused to fix it" is no different than saying "Nick fucked up my shoes and I am waiting to see whether he will fix it" and then Nick coming in and blame the OP for getting a nail put through his shoes, or Nick coming in and detailing how he is going to fix it.

As it looks now though, it appears Nick has dug in his heels and seems committed to his course of churlishness. At least the OP knows for next time.
post #139 of 367
Quote:
Originally Posted by BlackShoes View Post
By shoe expert, I was referring to Nick, your powers of inference are truly astounding. He as yet has offered us no other explanation. If he so upstanding a business man, he might like to give us both sides of the story, no? When faced with the line "it's a defect how a nail appeared right over the taps I installed and is poking out of your shoe", I need some explanation to restore my overstretched credulity.

Disclosing the state of affairs at any stage of the conversation is perfectly valid, it informs the community, and does not impede Nick's attempt (or lack thereof) to remedy the situation. Saying "Nick fucked up my shoe, but made it all right in the end" or "Nick fucked up my shoe and then refused to fix it" is no different than saying "Nick fucked up my shoes and I am waiting to see whether he will fix it" and then Nick coming in and blame the OP for getting a nail put through his shoes, or Nick coming in and detailing how he is going to fix it.

As it looks now though, it appears Nick has dug in his heels and seems committed to his course of churlishness. At least the OP knows for next time.
To be fair, I think Nick Barely got the shoes today. It would take time to make a judgement on what happened to the shoe. To ask him for explanation based on viewing pictures is jumping the gun. Hopefully we'll find out what went wrong in a (I assume) fairly simple procedure tomorrow.
post #140 of 367
Commenting on Black shoe's post: I don't completely agree with you. I don't believe Nick has dug his feet into the ground and said OP you're in the wrong. He just hasn't come out and said he'll take full liability for the damage. I'm more upset about how some members are attacking the OP. I don't believe Nick or the OP have done anything wrong. IMHO, Nick has been a little defensive, but that is completely understandable whether it was B. Nelson's fault or not.
post #141 of 367
Thread Starter 
Quote:
Originally Posted by JamesX View Post
What I really want to know is how a nail meant for the toe tap manage to do a C inside the shoe/welt to come out at the angle it does. I just can't wrap my brain around the geometry. OP is it possible to post images of inside the toe box? or did you already hand over the shoes to B. Nelson already?
I cannot understand either, but they had no hole prior to getting the tap installed. I left the shoes with Nick around Noon yesterday. I showed extreme faith, because now it can be said that this was what we discovered and it's not our fault or this is what we pulled out. But, this post was about my informing everyone about my experience and what happened.
Quote:
Originally Posted by rsuhandy View Post
To the OP: Do the pictures that you have linked show what the shoe looks like with the nail in it or after the nail has come out?
The picture is the small point of the nail coming out of the leather.
post #142 of 367
Quote:
Originally Posted by JohnnyCrockett View Post
The problem with posting on a forum like this is that he KNOWS (or should have known) that doing this kind of public shaming (really, that's what it is) will probably get him better treatment from Nick in the end...
I take it you missed the giant thread about EG returning someone's shoes with -- gasp! -- *edge dressing* on the uppers? Why should this thread be singled out for your scorn? Dude got *two* pairs of shoes ruined, was told it was his fault for refusing the upsale, oh noes! -- and we're supposed to feel bad for the store owner, why? Because he uses SF for advertising? I was kind of hoping this attitude was limited to the brands marketing to the SW&D kids.
post #143 of 367
Quote:
Originally Posted by Akeem View Post
Never had a chance to meet Nick when I've had work done there before. But I don't think I trust the guy working there in the evening. He told me it would be no problem installing flushed metal taps. One week later, I came home with this. I don't think the correct screw size is being used here.
Holy fuck, is that a head of a screw protruding through the sole?? WTF??

If so - as though the 'craftsman' didn't notice that poking through when he was looking at the damned shoe while screwing it in - instead he seems to have done nothing and hoped that the customer wouldn't notice. The toe plate isn't even mounted flush FFS.

post #144 of 367
Thread Starter 
I'll let you all know how this ends up. I am going to the store today. I hope that Nick has had a chance to look into this. When I left the shoes he was like, "we'll look into it." At the same time offered to fix my wife's shoes for free and install flush plates for a discount.

Can anyone tell me if there is the potential future damage if the hole remains?
post #145 of 367
yes, that is a screw head coming out.

this is a precautionary tale to everyone looking to have these metal toe plates installed. I will be sticking to regular taps in the future. much cheaper and less worry about damage.
post #146 of 367
Quote:
Originally Posted by gyasih View Post
Can anyone tell me if there is the potential future damage if the hole remains?
Almost...almost...entirely cosmetic and that can be closed/camouflaged. That said, a hole in the upper is still a hole in the upper...it should be watched.
post #147 of 367
Quote:
Originally Posted by Akeem View Post
yes, that is a screw head coming out.

.

post #148 of 367
Quote:
Originally Posted by toslat View Post
Why does the OP have to resolve things with Nick before posting? so that Nick's reputation can be protected by the OP being persuaded (by whatever means) not to post his experience or post it in a more +ve light? Seems you are more concerned about Nicks rep than the guy whose shoes were supposedly damaged by B.Nelson. If truly the shoes were damaged by B. Nelson, the OP does deserve to be placated.

People post positive reviews of vendors often enough, and I have never seen a post referring them to yelp. If B.nelson has benefited from +ve reviews on this forum, it is only fair that they bear it when things are not so +ve. the OP has even gone has far as changing the title of the thread.

Unless I missed it, the OP has not requested anyone's help in pressurizing Nick. Rather its you that seems to think so and extrapolating to justify such in a bid to make the OP look bad. Seems you would rather jeopardize the interests of one member if it will protect the reputation of another, whether the latter is deserving or not.

I think as a matter of good faith, the OP should have tried to better work this out with the merchant before trying to leverage an online community against the merchant. if something goes wrong, just talk to the merchant. try to be reasonable.

reputations take a long time to build and are easy to crush, justified or not. and the trouble is that permanent damage inflicted on the merchant can easily not to be commensurate with the consumer experience
post #149 of 367
Quote:
Originally Posted by makewayhomer View Post
I think as a matter of good faith, the OP should have tried to better work this out with the merchant before trying to leverage an online community against the merchant

Sorry, but how/why do you and others in this thread conclude that is what the op did here? Perhaps his original title was OTT, but he basically only gave an overview of his experience. I appreciate this type of thread because it gives me knowledge as a customer...

Also, there are many threads where large manufacturers are called out for poor quality, mistakes, customer service, etc. In fact I can clearly recall a recent thread where a merchant/member basically said another large manufacturer's product was sh!t. Why the hypocrisy?
post #150 of 367
Thread Starter 
Quote:
Originally Posted by makewayhomer View Post
I think as a matter of good faith, the OP should have tried to better work this out with the merchant before trying to leverage an online community against the merchant. if something goes wrong, just talk to the merchant. try to be reasonable.

reputations take a long time to build and are easy to crush, justified or not. and the trouble is that permanent damage inflicted on the merchant can easily not to be commensurate with the consumer experience


Why do you feel, that I am trying to leverage an online community against him? My intital post was before I went to B. Nelson. Subsequently, I posted everything that has happened, including his response to me bringing the shoes in.

He is going to do what he wants, and I will do what I need to do. This post wasn't created to force anyone's hand. If that was the case, I would have been screaming you need to replace my shoes, both pair.
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