Originally Posted by JohnnyCrockett
Why are we trusting the opinion of "shoe experts" on this forum who are going off nothing but the horrible quality pictures the OP posted? Wouldn't the guy whose shop DID the work have a better understanding of what happened?
By shoe expert, I was referring to Nick, your powers of inference are truly astounding. He as yet has offered us no other explanation. If he so upstanding a business man, he might like to give us both sides of the story, no? When faced with the line "it's a defect how a nail appeared right over the taps I installed and is poking out of your shoe", I need some explanation to restore my overstretched credulity.
Disclosing the state of affairs at any stage of the conversation is perfectly valid, it informs the community, and does not impede Nick's attempt (or lack thereof) to remedy the situation. Saying "Nick fucked up my shoe, but made it all right in the end" or "Nick fucked up my shoe and then refused to fix it" is no different than saying "Nick fucked up my shoes and I am waiting to see whether he will fix it" and then Nick coming in and blame the OP for getting a nail put through his shoes, or Nick coming in and detailing how he is going to fix it.
As it looks now though, it appears Nick has dug in his heels and seems committed to his course of churlishness. At least the OP knows for next time.