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Leather cracking on EGs - please advise - Page 3

post #31 of 185
Quote:
Originally Posted by MalfordOfLondon View Post
I thought you just meant the sort of "micro cracks" which were apparent in the first two photos. Your last photo shows something completely different.

Can't imagine anything can be done to remedy that and I'd say that's pretty strange for a shoe which is only a few years old unless you'd never taken care of them.

+1
post #32 of 185
Given EG's dire customer service and in this case questioning the honesty and integrity of the owner of the shoes, I suspect all you'll get is a "V" for victory sign. Good luck.
post #33 of 185
Do your feet perspire alot?

I have some shoes that have this cracking and I always suspected that it was the salts left over after perspiration moisture evaporated and caused abrasion within the leather
post #34 of 185
Quote:
Originally Posted by rebel222 View Post
Maybe DWFII can comment, but I always find that calfskin that is dyed black seems to crack and crease more dramatically. Maybe it is something in the process of dying calfskin black that stresses the leather more than brown.
This would be interesting if true...my next shoe purchase is going to be a plain, black, captoe balmoral. I was considering investing in a higher end brand, but if this is true, I think I'll just stick to some Park Avenues.
post #35 of 185
Much better detail in the 2nd photograph. Seems a little off hand by EG, but then again, they can't guarantee the shoe for five years as a standard otherwise they'd be inundated with repairs.
post #36 of 185
Quote:
Originally Posted by DWFII View Post
some conditioning products do contain silicone and/or other chemicals (turpentine, benzine, etc..) that will hasten cracking....even if they don't mention it on the label.


Which? Recently switch to lexol as my main conditioner from saphir renovateur ...
post #37 of 185
Quote:
Originally Posted by Kuro View Post
Which? Recently switch to lexol as my main conditioner from saphir renovateur ...

Slightly off topic, but why'd you make the switch?

In response to the OP, the first picture looked like just creasing,but the second one is obviously cracking. You said you emailed the first picture to EG, have they seen the second one?

If I were you I'd make sure I sent them the second one, so there is no doubt that it is in fact cracking, and that the picture is from after their servicing the shoe so there is no question of whether it's the just polish or the actual leather.

Having never had anything to do with EG I feel a little awkward commenting on their service, but generally speaking I think they can safely be classified as one of those producers that operate on reasonably tight margins and sell high quality merchandice where the bulk of the price goes to cover production, rather than pay for inflated advertising budgets to build the prestige of the brand. As such, I think it's slightly more acceptable for them to be sceptical about a story that to them doesn't make sense (which is probably how they see it as this shouldn't be happening to a pair of shoes that are 4 years old and have been cared for well).

That's not to say that they don't owe you the benefit of the doubt, or that you shouldn't hold them responsible for the quality of their product, but in my view, they should be given a bit more latitude with respect to interpreting the "tone" of their correspondence. If you end up dissatisfied and left with a pair of shoes that deteriorated prematurely, that would be a shame, but I'd say it's more important to simply try to communicate the problem and the fact that you've maintained the shoes well than to get offended over their reluctance.

Best of luck.
post #38 of 185
Let's see... Black leathers...in my experience black leathers do seem to crack more readily than any other colour. I don't know why. Shouldn't be any different than any other aniline (petro-chemical based) dye. That said, almost all my shoes/boots are black. One of my mottos (a man has to have a motto) is "any colour is OK as long as it's black. " (another is "sleep neat" although as I get older, I can't hack the cold). But bottom line I don't have much experience on a day-to-day, year-to-year, decade-to-decade basis with other colours for comparison. I do have one pair of brown shoes that I've been wearing for well over five years. They are veg tanned buffalo which I dyed dk.brown...they're cracking. Lexol...I've always used Lexol. Never had a problem with it. I received some Saphir Renovateur from Rider some months back and while I like it it doesn't disappear into the leather as readily as the Lexol. It would be interesting to know the ingredients of the Renovateur. Recently (and neither here nor there for most folks--don't try this at home, kids) I've been experimenting with an old, old method wherein you wet the leather with water...both sides...and then apply a fairly liberal coat of non-USP grade cod liver oil...both sides. As the water evaporates it draws the oil into the fibers, and with gentle warmth and a small amount of time...say a week to a month...it will oxidize and form a jelly. And there will be no smell. Period. If excess is wiped off the surface while the leather is still wet, no greasy residue will be left on the grainside of the leather. This works pretty good on vegetable tannage. The old French Waxed Calf made from East India Company Kips was treated in a very similar manner. But again, don't try this at home.
post #39 of 185
I thought I was the only one that only wears black shoes. Long live the soporific shoe!

I personally think Lexol works better as a conditioner and acts like more of a solvent as well. Reno I use regularly, but maybe every 5 months or so give my shoes a good dose of Lexol. It takes off a lot of the finish, which is kind of good. I then rebuild.

I think black tends to crack more often because black shoes tend to hide a lot of wear and tear and go longer without conditioning and polishing. Brown shoes, the slightest bit of a scuff, or reduction in finish is clearly evident and people treat them more often. Just my take on it.
post #40 of 185
WOW! Like many others, to me, the 1st set of pics seemed to show nothing wrong. That last pic is a freaking horror show. That looks like "later stage" cracking, "early stage" just being a minute line which cuts through the leather.

From experience, I've only seen that kind of damage from 1) NOT using shoe trees, + 2) letting the leather dry out (ie: no polish, conditioner, etc). Since you say you use trees regularly & polish regularly, I can think of NO reason that would have happened.

I WILL say that certain leathers are more prone to drying out than others. JM Weston, for instance, uses leather that dries out relatively easily. I have seen numerous pairs of their shoes with real cracking, more than with any other brand.

Short story... you should be VERY ANGRY!!! Any post that talks about 5 years old being "old shoes" are insane & ridiculous (my opinion, of course). Quality leather can EASILY last 20 years as long as it's not allowed to get wet, or overly dried out (using conditioner, polish, etc).

PS: I want to see some pics from the posters who say they have small cracks in "high-quality" and "well-cared for" shoes. Maybe the leather used isn't as high-quality as we thought, after all!!!

PPS: you have my condolences, sir!
post #41 of 185
You never know with leather. I have had shoes that have been to hell and back and they are in pristine shape.

OP, did you condition, or just polish?
post #42 of 185
Quote:
Originally Posted by DWFII View Post
Let's see...


Lexol...I've always used Lexol. Never had a problem with it. I received some Saphir
Renovateur from Rider some months back and while I like it it doesn't disappear into the leather as readily as the Lexol. It would be interesting to know the ingredients of the Renovateur...
.

Thanks.

Quote:
Originally Posted by The Silverfox View Post
Slightly off topic, but why'd you make the switch?

.

Over the past year noticed that the consistency of the product seemed thicker/more geasy...I don't know if my jar renovatuer is just old, or perhaps i left it open by mistake.

Also, I wanted to condition the insides of my shoes and didn't think the renovatuer was suitable for so I bought some lexol...

I liked the consistency of lexol so i used it the outside as well and then followed up with saphir mdo cream and think the result is just as nice.

Basically agree with DWF's opinion above...lexol seems to absorb into the leather right away. Also, renovatuer has a funny smell, while lexol smells just like leather (like a baseball glove).
post #43 of 185
Quote:
Originally Posted by isshinryu101 View Post
2) letting the leather dry out (ie: no polish, conditioner, etc). Since you say you use trees regularly & polish regularly, I can think of NO reason that would have happened.

Polish=/=conditioner. Might sound harsh, but it is negligence. Unless he's a regular customer Alpha-as-fuck, there's little EG will do
post #44 of 185
Quote:
Originally Posted by entrero View Post
Polish=/=conditioner. Might sound harsh, but it is negligence. Unless he's a regular customer Alpha-as-fuck, there's little EG will do

I sure agree with you that EG will do nothing more for the poster. At least not "fix" the problem, which would require new shoes.

Sadly, this SHOULD be a lesson to everyone reading. CONDITION & POLISH & KEEP IN TREES!!!!

By the way, I'm STILL of the belief that the leather wasn't that good. For $1200+, it is to be expected that the leather will be STRONG & RELATIVELY DURABLE, as well as supple, etc. I used to own 3 pairs of Cole Haan's & some Kenneth Coles that I NEVER polished or conditioned (I did use trees, though). I wore them all the time (the Kenneth Coles in the frigging rain), and finally tossed them when the soles totally fell apart... after nearly 15 years (ages 18-32) Corrected grain and all, they were more durable than these EG'S???

THAT"S JUST PLAIN WRONG!!!!!
post #45 of 185
Thread Starter 
Thanks for your input guys. I'm happy the new picture seems to have lifted any remaining ambiguity about the damage. I just wrote a email to EG with the picture asking them to reconsider their position. Let me reemphasize this: those shoes have never been worn two days in a row, have always been stored on EG shoe trees, have been polished every 4 or 5 wearings with Saphir Medaille d'or products, and were sent back for refurbishment after merely four years. If when maintained like this EG shoes can't age more than 5 years, I'm afraid I'll have to forget about ever buying this brand in the future anymore. The investment just isn't justified. I'll keep you posted about the outcome, but based on your input, I shouldn't expect much. While I think the owner of 5 pairs of this brand should qualify as a serious shoes customer, I don't think it's enought o grant me "Alpha-as-fuck" status.
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