Originally Posted by Mr. Moo
I thought I wouldn't mention it, but these shoes (the saddles) also have this exact issue on the lighter pair on both sides and near the heel. There is also 3 clearly imperfect stitches on the darker pair right in the front.
Alden REALLY needs to get their shit together. The demand for their product is being met with a steadily declining quality in their supply. Sad, really.
Yes, it is a factory/retailer QC issue but the root cause is deeper than that. Apparently, some craftsmen do not take pride of their own work in the first place. I wonder if they know there are customers who are "passionate" about their Alden shoes.
I have a similar experience with a pair of Ravello wingtips. Fortunately, the color issue was discovered by the retailer prior to shipment and they were offered to me at a substantial discount, with full return privilege. I end up keeping the pair as my rain/snow kicks. The pair did not have the usual "R" markings, indicating the shoes were passed by the factory QC. Lucky to me, the retailer spotted the issue first. But it really puzzles me to see how the craftsman/woman at the bench could stitch up the uppers with patches of Cordovan with such color difference. Mind you, that's not simply a left-right matching issue.
Speaking of the retailers, considering their near 50% retail profit margin, they should be able to accommodate the customers without much problem. The retailers are the ones who should push the factory for better QC.
BTW, I know Steven will take care of his customer.