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Oxxford Clothes Re-Lining Service

post #1 of 9
Thread Starter 
Hello folks,

Hope to be able to receive some feedback from you fine gentlemen.

Issue: I have an Oxxford sport coat that I've owned for several years, bought at Neiman Marcus. The lining of the jacket has stained in the underarm area over the years and I thought a re-lining was in order. Called Oxxford directly and was told that I needed to go back to Neiman Marcus with my request and that the issue would be taken care of from that end. I asked if it would be possible to deal directly with Oxxford regarding this matter and was told no. So, I called Neiman Marcus and was told to bring the coat in and that once they looked at the work they would contact Oxxford and they would get back to me with the cost of the work.

Resolution: My question to you guys is this; have you ever had re-lining work done by Oxxford? If so, what is the average cost? I live in Chicago, would you recommend I take my jacket somewhere else for re-lining work (keeping in mind I'd like to re-affix all the Oxxford labels) any help or guidance would be much appreciated. Thanks in advance.
post #2 of 9
Get a price so as to compare with a local tailor.

Having Oxxford doing the lining is similar to "recrafting" by the shoe manufacturer. You might pay more, but if you will get the same workmanship, details, etc. You might get an overhaul.

If you have a quarter lined coat, I would go to Oxxford. An outside tailor may use shortcuts. E.g., machine finishing the lining rather than hand sewing. Also, an outside tailor might not get the bellows pockets right.

Some things that a factory would do include relining (full or quarter with bellows pockets, matching sleeve lining or contrasting lining), checking the "insides", re-attaching the original labels or duplicate labels if the originals are worn-out, replacing the pockets, replacing buttons, etc.

My bottom line recommendation: go with Oxxford.

Good luck.
post #3 of 9
^ Do you get an email alert anytime the word "Oxxford" pops up on the forum?
post #4 of 9
Quote:
Originally Posted by Eustace Tilley View Post
^ Do you get an email alert anytime the word "Oxxford" pops up on the forum?

Thinking the same
post #5 of 9
Thread Starter 
Your feedback is much appreciated. I will do what you suggest and compare a price point between a tailor and Oxxford themselves. I was little dismayed at the fact that they would not deal directly with me and sent me to the store where the coat was purchased, even if there was a chance the store no longer had any records of me buying the jacket. I'll report back on my findings, cost and end result. Thank again!
post #6 of 9
Quote:
Originally Posted by kitonotik View Post
I will do what you suggest and compare a price point between a tailor and Oxxford themselves.

Please return and post the information that you find.

I have a couple of older Oxxford items that I will fit in again (if it kills me) and might be interested in the same service.
post #7 of 9
Quote:
Originally Posted by kitonotik View Post
I was little dismayed at the fact that they would not deal directly with me and sent me to the store where the coat was purchased, even if there was a chance the store no longer had any records of me buying the jacket. I'll report back on my findings, cost and end result. Thank again!

Actually you really do want to go through a NM or other third party with Oxxford, having gone through them directly and lacking accountability it was not a good experience. Having gone through a third party like DirectClothiers when they mess up, and they mess up often , that third party has a relationship with them to make it right.

Even when I have dealt with the NY Flagship store they have messed up orders but the new manager there is better.

NM is pretty good about not caring about if they have records or what not as long as it carries the NM Oxxford tag and you pay for the work.

Somebody smarter than me that can remember what the special things inside the armpit area are called can be added if you stain that often, I remember that my salesman way back in the day told me there is a double guard or something they put in and told me a long winded story about how Cary Grant use to have them add that to the suits he had them make for him. It is not a common thing you have to ask for it.
post #8 of 9
^^^^^^
+1
I live in the Chicago area, dealing with Oxxford directly is horrid.
I was given the distinct impression they really do not want to deal with individuals, but rather go through the reatailers.
post #9 of 9
Interesting. I had working button holes on the sleeves done by Oxxford directly. Bob Taylor was happy to help.
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