Originally Posted by Roger Everett
Went shopping for a SC with fiancee, 3 weeks ago. Ended up at a BB store. I've never bought at BB before, since I thought they were a pinch high for what you get. Couldn't find anything in a blue, I was looking for, but did see a tweed I liked and tried it on. It was in their Saxxon Wool and felt like cashmere. OK, works goood for me and 40% off, then 2 pair slacks. Then they say, extra 15 %, if sign up for cc, ok, but need that like a hole in head.
One pair slacks needed let out a pinch and both hemmed ( FF w/ no cuff ), jacket needed sleeves let up and collar roll fixed ( which was not included --$15 ). Picked up the following week. That Sunday morning I tried them all on in my lesiure, jacket had puffing over both shoulders, pants looked like shit. They had used a serging machine and pressed the dog F out of the hem. Looked like they both had cords in them, you could see the lines of the serging. So, Monday morning I went to the tailor I use in Jacksonville, and asked if he would critique everything and give me his recommendations. He very much didn't think someone knew what they were doing. Thought it over for a couple minutes about taking it all back for repair. Came to conclusion that, one problem ,ok, fix it, but, everything F'ed up -- I don't trust them to fix shit. So, how much to fix everythig, Daniel. He added it all up -$95 plus tax -- do it.
Left there and called the salesman at BB, Dave. Explained the situation and that, I couldn't trust their alteration person to fix all the problems. Dave is one of those old line professional salesman, that in BS'ing with, when I bought the clothing, knew the tailor I use and his reputation and understood my side. I told him, I knew that their cost, in-house, was not as much as an outside tailor, and didn't expect them to cover all my cost for redo, but I felt they should at least split it with me to the degree of what they paid their tailor to do the original work. He informed me that his manager wasn't there and he would be off for two days, and would go over this with manager and call me Friday.
He called on Friday, when he said he would. Had talked to the manager about problem and that I would like them to cover part of my cost. And she said " no" -- we will cover the whole thing, give him a refund for the whole $101.65. Well, I bussed right over there, Got a full $101.65 refund with many apologies.
I'M ONE HAPPY CUSTOMER -- This is customer satisfaction the old fashioned way. And I told them I would put them on my list and will be back.
Dear Mr. Roger:
Thank you so much for sending us the manuscript of your novel. We'd like to apologize for the impersonal nature of this standard rejection letter. Rest assured that we do read every submission carefully and, unfortunately, your project is not right for us at this time.
Good luck with all your publishing endeavors.