When you guys opened your glen jay cream polish, was it hard, almost wax-like?
Also, to pBooths precious comment, I also get the whitish residue after I walk a bit (mostly in creases and in the brogueing) when I use neutral cream. Is that normal? Or mean I use too much.
As pB mentioned, it is not unusual get some minor white residue from using neutral polish. This is usually caused by using too much polish. Very little polish is needed to shine a shoe. This is true of most shoe polish, and especially true of GlenKaren polish.
As for the stiffness of the polish in the jar, this is due in part to the coconut oil in the polish. As the polish warms up from friction (movement of the leather fiber protein bundles, shoe brushing, etc.) or ambient room temperature, the polish will soften. Most shoe polish will soften when warm and be stiffer when cool (mostly due to the waxes), it is just more pronounced with GlenKaren polish.
An interesting side effect of the coconut oil is that if you store your shoes for an extended period of time in a cool area you may get a very slight haze on the leather surface. a quick brush of the shoes liquefies the coconut oil haze and gives the shoe a fresh polished glow. Of course this is not true of the High Shine Paste (no coconut oil).