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** Quintessential Crockett & Jones Thread ** - Page 420

post #6286 of 7548
Quote:
Originally Posted by budapest12 View Post

I said it before a long time ago but I'll say it one more time -- I went to the NY store and the salesman working the floor there was shockingly cold, rude, inattentive, and dismissive.  I'm a polite, well-dressed (I like to think) guy in my 30s, so while I might be a bit younger than the typical customer there, I don't know that my appearance should have made me an automatic non-entity in the eyes of the salesman.  Regardless, I was treated as completely unwelcome.  F-.  I do understand that others have had better experiences with better salespeople there.

My experience was exactly the same as yours.
post #6287 of 7548
Quote:
Originally Posted by budapest12 View Post

I said it before a long time ago but I'll say it one more time -- I went to the NY store and the salesman working the floor there was shockingly cold, rude, inattentive, and dismissive.  I'm a polite, well-dressed (I like to think) guy in my 30s, so while I might be a bit younger than the typical customer there, I don't know that my appearance should have made me an automatic non-entity in the eyes of the salesman.  Regardless, I was treated as completely unwelcome.  F-.  I do understand that others have had better experiences with better salespeople there.
I used to have the same problem at watch retailers. It's amazing to see SA's attitude change when they get a glimpse of your wrist. Although some people are rude no matter what.

I did call the NY C&J store to enquire about some shoes and the gentleman I spoke to was rather pleasant and helpful. Sounded like a younger gentleman.
post #6288 of 7548
Find another SA. There's bound to be another one or two who's at least courteous. I have the same feeling walking into the local RL a lot of times. Remember the helpful ones and give them your business.
post #6289 of 7548
^ True but not possible when the only sales person on the floor is the problem, as in my instance.
post #6290 of 7548

I have not had very good experiences both in person and on the phone with the C&J store in NYC

post #6291 of 7548
Having worked retail, some of my best customers were not the tidiest or best dressed. They always bought nice clothes so I was always curious when or if they wore or gave them as gifts. Like me, I would wear suits during the week and be very casual on the weekend.
post #6292 of 7548

I always have positive experiences with C&J NYC...but they know me quite well

post #6293 of 7548
Quote:
Originally Posted by PCK1 View Post

I always have positive experiences with C&J NYC...but they know me quite well

Brian Hill is the manager of the NYC location, and he's very helpful.

On a related note, has anybody else noticed that BB Madison is notorious for bad customer service?
post #6294 of 7548
Quote:
Originally Posted by othertravel View Post


Brian Hill is the manager of the NYC location, and he's very helpful.

On a related note, has anybody else noticed that BB Madison is notorious for bad customer service?

Re: BB, I've definitely noticed, though some people there ARE helpful if you can find them.  I've had several bad experiences there, but I do go back because they just have so much stuff and I do enjoy checking everything out, even if it is to later order online.  About a year ago, I had them totally screw up tailoring on several suits -- they have these wonderful, charming, old school Italian tailors on the premises, but it turns out they don't do a lick of the actual work, they just FIT you and mark down the measurements.  Everything then goes to Long Island City, probably some place a hair above a sweatshop from what I can gather.  They absolutely BUTCHERED the suits, to the point where one was ruined.  This after being several days late on their deadline (which was more than 2 weeks).  The manager I dealt with was excellent and made everything right with me, but I will never get my things tailored there again if I can help it.  The store has that beautiful veneer of refinement and old world luxury but, behind the scenes, there is clearly a lot of dysfunction and misery on the part of the staff.  I don't totally blame them, as I have seen some of the idiot diva customers they often have to deal with.  (I recall some millionaire's brat 16-year old kid throwing a tantrum and threatening the tailors that his "mom will be very unhappy" if they did not take in his old suit something in the realm of 6 sizes, because he'd lost some weight.  They told him it wasn't possible.  He yelled at them and several members of the staff, called him mom, and started a big "do you know how much business we give you?" routine.  It was disgusting.  I whispered a sympathetic remark to one of the Italian tailors and he rolled his eyes and whispered back in his thick accent: "almost every day is some-ting like a-dis".)


Edited by budapest12 - 3/17/14 at 2:13pm
post #6295 of 7548

Kevin Hill is the manager...

post #6296 of 7548
I've always had good experiences in NYC: twice with Kevin, and two other times with people whose names I don't recall.
post #6297 of 7548
Quote:
Originally Posted by msulinski View Post

I've always had good experiences in NYC: twice with Kevin, and two other times with people whose names I don't recall.

 

+1.  I've been there twice and enjoyed both visits.  I've worked with Kevin and (I believe) Hector.  Chatted up Kevin about how the company didn't anticipate the demand generated by Skyfall.  And Hector helped with fitting advice on a Gerrard III spectator (didn't buy) and a burgundy Weybridge (should be here Wednesday) that looks 100X better in person than on the website.

post #6298 of 7548

I like know all of the guys in the store but really only work with Kevin and Rene. They are currently helping me decide on my next MTO :D

 

Maybe handgrade tetbury with grenville punching?

post #6299 of 7548

It sounds great

post #6300 of 7548
Quote:
Originally Posted by greasymonkey View Post



Pembroke Monday

Awesome, are these ones that were exclusive to Barney's?

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