I contacted C&J (the UK website) last night about the possibility of getting some new silver buckles for my Monktons. (the current ones are gold) They messaged me back this morning saying they have been ordered from the factory and are on the way to their shop. They said that as soon as they receive them they will ship them to me.
I must say, I am very impressed with how quickly they helped me! I know people have had problems in the past, but it sounds like they are doing me a favour and sending them for free
Even before I requested the buckles I was a big fan of C&J so maybe I am biased, but I will be a customer for life!