Originally Posted by razl
Just wanted to say that I'm finally joining the big boy's shoe club. I just ordered a pair of C&J Brunswick in Dark brown Antique Calf from Robert Old and am already on pins and needles waiting for them. I'm going leaving town in 10 days and didn't want to miss 'em, so I coughed up to express ship them. Still, it's going to be a long week pining...
Quick update - I placed my order on Sunday and everything seemed great except, I didn't get the confirmation email. Hmmm. I checked paypal on Monday and, sure enough, the transaction was pending, so I thought all was good. By Tues, it was still in pending and no confirmation email so I thought I'd email them just to check on it...
I'm happy to report that I got a prompt, courteous and informative response. Turns out, they were out of my size but - luckily - had an order that should arrive in the next few days and mine would ship out immediately upon arrival. Unfortunately, with me leaving next Tuesday, I don't want them sitting on my doorstep or at the post office waiting for my return since I'm unsure how long I'll be gone. So, I told them if they arrive by Thurs to send expedited and they should be here before I leave, otherwise to cancel the order (although I expect to re-order when I return).
I'll note that they re-sent the confirmation which I did receive and it correctly pointed out the stocking issue. All in all, they've been helpful after the fact, and bonus points for the transaction remaining pending until it ships, but - dang-it - I hate it when online stores don't accurately reflect inventory.
In the "everything works perfectly and exactly as expected" world, I would be eagerly awaiting their arrival tomorrow; but, alas.