@MickeyPunch, have you realized that the hook is different colour when you received it? Why installing the different colour in the first place?
Question is would CJ accept to pay the postage in both direction from Spain to UK and back. That alone would cost at least 40 EUR .. Don't blame yourself for trying to deal this on your own. However, I would have asked for a full refund or exchange in the first place.
To be honest I'm stupid and didn't realize the hook was of a different colour... I had the boots in their dust bags inside the box and didn't take them out until I was at the cobbler. If the cobbler noticed he couldn't care less. I noticed only at home.
Also it's strange because there seem to be some Islays with silver hooks out there:
I'm perfectly fine if I have to pay for shipping costs. The bad work done by my local cobbler is not C&J's fault. I just tried to avoid having to ship the boots and then wait, I hate waiting. I learned the hard way that I should have just shipped them.
So far C&J customer service has been excellent (except for sending in the wrong colour hooks, which is an understandable mistake if there are Islays with silver hooks). I sent the email on Sunday, got a reply on Monday morning (saying I could send the boots if my cobbler had any issue putting the hook in place) and today I had the hooks in my mailbox.
Edited by MickeyPunch - 2/11/15 at 2:11pm