Thank you, I just used the contact form in their website.
Warning: Spoiler! (Click to show)
These are the pictures I linked:
I'm a bit puzzled this happened to essentially brand new boots, especially at this price. I didn't feel I was wearing them too tightly laced or anything.
Just got a response from C&J saying they will send me some hooks to be installed by my local cobbler. They also said that if there's any issue I can send them the boots.