I went to the c and j shop on jermyn street today and had the best shoe buying experience so far. Very welcoming and they spent time looking for the right shoe for me. In the end I bought the connaught with adjustments.
What I didn't know was that they stitch in some cushion under the tongue if you suffer from a low arch. Since I have a very low arch I had two layers stitched in it cost £40 but its the only real solution for what I have. (Trust me I looked far and wide for low arch lasts).
I said to them I have the copy of this month's GQ and they even gave me a brass shoehorn for it.
The shoe is going to arrive in a couple of weeks so will post that later.
Was it the #92 store that you went to? Do you remember who assisted you? I also had a fabulous experience there and think their customer service was excellent.