Originally Posted by Mr. Moo
This is garbage. Get free shoes out of this for the markings on your shoes and the crappy overall experience. Should not be the case with $1200 shoes.
Maybe so, but it just is.
I'm too lazy to go dig it up, but there have been threads on SF (maybe from a few years ago) which discuss the risk in dealing with recrafting and special orders, even with EG. Many people order X and get Y or send in for recrafting as A and get recrafting as B. Others sometimes just get back stuff which has a few dings (like the OP). It just happens.
I agree, get some form of compensation but, in the future, don't expect miracles from recrafting.