EDIT UPDATE: See Post #55, #77 and #156 Long story short (kinda short), I sent 2 pair of shoes in to Edward Green, one for a recraft and the other for them to inspect for a creaking issue. Here is the story of both pair, let me know if I am making an issue out of nothing. If so, I will probably delete the text of this thread. Pair #1. Westminsters. I sent these in for a recraft. Before sending the shoes in, I emailed EG. I asked if I could have them recrafted with a HAF sole and a natural sole edge. They replied and told me that this would not be a problem. I corresponded a few times with the manager of the Jermyn Street store. He was nice, and most of his emails were timely. I did have 3-4 emails that went completely unanswered. I assumed that he received these, but I don't know. I placed a letter in the box of both shoes with the specific instructions, and I placed a separate note inside of the shoes for the factory worker. After a 6-8 weeks, I received an email stating that they completed the Westmisters, but they accidentally put brown soles on them. They, apparently, had to attach the welt by hand, like their top drawer shoes, so they were hesitant to remove it and a replace it with a natural. They gave me the option of either to risk the resole or take them as completed. I chose to take them with the incorrect sole edge. They offered me 1/2 off my recraft for this issue, which seems more than fair. They were also supposed to attach metal toe taps, which didn't happen. All around, I am happy with the work that was actually completed. The remedy for the mistake seems fair. Pair #2. Chelseas. I sent this pair in only because I was already returning a pair for a recraft. I had only worn this pair of shoes 6-8 times. They developed a very loud creaking sound when I walked. The sound was loud enough that I quit wearing the shoes. I also included a note with this pair of shoes indicating the problem. I did NOT request these shoes to be recrafted. I had only requested that they look at the shoes for the problem. The proposed remedy was for EG to decide. After the manager of the Jermyn Street store received my shoes, he called me. He suggested that I pay for toe taps on both shoes, since I wear the toes excessively. After a few emails back and forth discussing my concern about clicking when I walk, I decided to pay for toe taps. I received a call when both pair of shoes were complete indicating that EG recrafted this pair. They originally wanted to be paid a full recraft price for these shoes. After I explained that I only wore them 6-8 times and they were unwearable with the creaking sound, they did not charge me for the recraft. This seemed fair, since I never asked for or authorized a recraft. When I received my shoes back, I found out that they did not install the metal toe taps. I don't know if they charged me, since I never received an itemized bill. Also, I noticed that they were rather careless in applying the sole edge dressing to the shoes, and there are 3-4 spots on the uppers. It just comes across as careless on their part. I would expect this lack of attention to detail with AE or Alden, but I was suprised to see this from EG. Pictures below. Am I overreacting??? This was my first recraft with EG, but I have not been pleased with the lack of attention to detail and careless mistakes.
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2/19/11 at 6:26pm