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*** The official PATRIK ERVELL thread *** - Page 199

post #2971 of 3030
Charge back
post #2972 of 3030
Quote:
Originally Posted by msg View Post

Charge back

Didn't work, too much time has passed. Trying to make some bad press right now, who knows it'll pressure these conscienceless crooks into something. Sorry to sound snarky, but it is a lot of money after all. If anyone has any other ideas, I'd be glad to hear it. I commented they owed me $900 on two of their IG pics and the comments were gone 5 minutes later. Either it was a spam filter, but probably already deleted. Does anyone think blogs would cover something like this? Maybe I'm naive but I'd be happy to warn other users.

post #2973 of 3030
Keep emailing. Can you call?
post #2974 of 3030
Quote:
Originally Posted by msg View Post

Keep emailing. Can you call?

Thanks, I am emailing. Calling is really expensive as I live in Europe but maybe I'll try a cheap plan somewhere.

post #2975 of 3030
Shitty situation for sure. But the cost of calling even from Europe must be less than $900
post #2976 of 3030
Download Skype, buy $10 of credit and call them. It's like $0.06/min for me to call my parents in Australia (I'm in the US).
Ervell webstore has a history of shitty CS experiences but I honestly think it's just bad organisation and a revolving door of interns rather than any malicious intent. Call and ask if you can speak to Ervell himself and you'll probably get it worked out in a day.
post #2977 of 3030
Quote:
Originally Posted by OccultaVexillum View Post

Download Skype, buy $10 of credit and call them. It's like $0.06/min for me to call my parents in Australia (I'm in the US).
Ervell webstore has a history of shitty CS experiences but I honestly think it's just bad organisation and a revolving door of interns rather than any malicious intent. Call and ask if you can speak to Ervell himself and you'll probably get it worked out in a day.

Thanks, you might be right but it's harder and harder to keep thinking that if you have all the information. This is from an order placed in Sept. 2015 by the way, two items they literally forgot about and a third one I tried on for 1 minute and then asked to return. When they finally agreed to refund the first two items they forgot about the one I returned...

post #2978 of 3030
Yeah like msg said it's definitely a horrible experience and something that shouldn't happen. But I don't think going to blogs and spamming their IG is going to get you anywhere. Their IG is probably run by the same interns, with a new one taking over every few months with little to no monitoring by Ervell himself.
post #2979 of 3030

Recently spoke to the owner of one of Ervell's stockists and they mentioned the brand may be going through financial difficulties. Had a problem with the fabric on a jacket and the owner reached out to Ervell personally without a response. 

 

Still inexcusable that they haven't refunded you in full. 

post #2980 of 3030

I just checked their IG and realized I never saw F/W 16, and I don't think it was ever posted here? Here it is.

post #2981 of 3030
Yeah, clearly the brand is struggling, if you look at the falling number of stockists and the small collection size seems clear. Although Nordstrom stocks PE (online only) so maybe it's not all bad
post #2982 of 3030

East Dane did a big buy as well

post #2983 of 3030

Looks like all outerwear is already on sale on their website. 

post #2984 of 3030
Quote:
Originally Posted by b19pen15 View Post
 

I just checked their IG and realized I never saw F/W 16, and I don't think it was ever posted here? Here it is.

That furry coat in slides 1 and 4: :inlove:

post #2985 of 3030
Quote:
Originally Posted by msg View Post

Although Nordstrom stocks PE (online only) so maybe it's not all bad

 

I hope not, coz I like Ervell. But if they're not paying refunds that seems pretty indicative of it being prrrretty pretty bad.

 

Quote:

Originally Posted by S3E5P View Post
 

That furry coat in slides 1 and 4: :inlove:

 

Is that.... Buffalo shoes?

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