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Mr. Porter - Page 8

post #106 of 159
Quote:
Originally Posted by Vates View Post

Stop flaming him, he is absolutely right. Mr porter does many things right, but they are way expansive.
I hope you sent back the sweaters and bought them off the other website : it's the only sensible to do. Let them SUCK IT UP. They don't want to be competitive, it's their loss. In my opinion they try to compete with "fancy" stores (think Saks, barney's) but they don't realize that it is Luisaviaroma which is the king of upper scale e-retailling, and for good reasons. It's a different shopping experience.
They will never compete with brick and mortar stores, no matter how hard they try : you can't try things on, you cannot touch the material... In the end, the strength of online shopping revolve around prices and availability (sizes etc...)
Mr porter has no interest in that, they want to be luxurious and exclusive. Have a laugh and let them to their business model. Who cares about editorial content when you can have a better deal ? Use their website for measurements, ideas and details and buy somewhere else.
... Maybe they think they can become the next J.Crew crackup[1].gif

 

Luisaviaroma also ups their prices and their brand profile is a lot less versatile than Mr. Porter.

post #107 of 159
Quote:
Originally Posted by Vates View Post

Stop flaming him, he is absolutely right. Mr porter does many things right, but they are way expansive.
Nobody is arguing with that, although most of their high-end stuff is not really any more expensive than it would be at any other place charging full retail. He if within his rights to return everything and buy them somewhere else if he wants, but I also don't see any reason Mr Porter should be obliged to price-match.
post #108 of 159
I was just supporting him a little bit.
Besides, the margins on clothing are so obscene that it's perfectly fine to fell wronged.
In what universe is a suit or even a t-shirt supposed to be sold for 20 times what it's worth ?... fight[1].gif
post #109 of 159
Quote:
Originally Posted by Vates View Post

I was just supporting him a little bit.
Besides, the margins on clothing are so obscene that it's perfectly fine to fell wronged.

 

That is not true across the board. Maybe on T-shirts that retail for $500 when you could buy something similar in Wal-Mart for $5 but not everything...

post #110 of 159
Quote:
Originally Posted by Vates View Post

In what universe is a suit or even a t-shirt supposed to be sold for 20 times what it's worth ?... fight[1].gif
And who decides what it's worth? If people are willing to pay that much, then surely it is worth that much to someone. Why would they not sell it for as much as they can get? They are a business after all. And wtf is "supposed to be sold for" even meant to mean? Why would anything be 'supposed' to be sold for any amount? Are you implying there is some deity looking down on Mr Porter and frowning because they're not doing things how they're "supposed" to?
post #111 of 159

Mr. Porter is great at many things and just like Barney's, you only have to walk in the door if you choose to, and you should be able to tell what you are going to get from a hundred miles away.

post #112 of 159
enjoyed 50% off with this George Cleverley loafer, however, I still find it is more expensive to purchase from Australian than if I put the address as USA, and Mr Porter doesn't seem to take the full 20% VAT off.

Even though no mentioning of shoe trees in the description, it is included, like other GC rtw.



post #113 of 159

Do NOT buy from Mr. Porter.  Mr. Porter is the WORST run company on the planet.  Mr. Porter is run by liars and incompetent people.  NEVER BUY FROM MR. PORTER.  I ordered a product on Tuesday at 5:15 pm est.  I paid $20 extra to get overnight shipping.  According to their website, orders placed by 5:30 pm set are shipped that day.  My order was not shipped as promised.  Then, they promised to send it out on Wednesday for me to receive it by 10:30 am.  However, it was not delivered by 10:30 am.  Mr. Porter is incompetent and crooked.  

post #114 of 159
It would help your case to include mention that when you finally received the package it contained only a live, rabid wombat.
post #115 of 159

Following up on my disaster with Mr. Porter, not only did the package not get delivered by 10:30 am as promised, but Mr. Porter inadvertently recalled the package with UPS.  Mr. Porter is the worst run company around.  They will eventually go out of business due to their incompetence.  Do not buy from Mr. Porter.  I have bought many items online from reputable retailers like neimanmarcus.com and barneys.com, and never experienced a problem.  I order one item from a crappy retailer like Mr. Porter and have had nothing but issues.  Do yourself a favor and do not purchase from Mr. Porter.  You will regret buying from Mr. Porter.  Mr. Porter is completely incompetent.

post #116 of 159
Quote:
Originally Posted by Chicago Guy 46 View Post

Following up on my disaster with Mr. Porter, not only did the package not get delivered by 10:30 am as promised, but Mr. Porter inadvertently recalled the package with UPS.  Mr. Porter is the worst run company around.  They will eventually go out of business due to their incompetence.  Do not buy from Mr. Porter.  I have bought many items online from reputable retailers like neimanmarcus.com and barneys.com, and never experienced a problem.  I order one item from a crappy retailer like Mr. Porter and have had nothing but issues.  Do yourself a favor and do not purchase from Mr. Porter.  You will regret buying from Mr. Porter.  Mr. Porter is completely incompetent.

Holding my nose, and jumping into the "don't feed the trolls" deep end of the pool...

I sympathize with you not getting the service that you were promised and paying for but mistakes do happen; that doesn't mean the company is completely incompetent". I've personally had a couple of purchases from them that were perfect, clearly they can do things right.

Why not take your situation and call them up and speak to a manager? I'll bet they'll make it right (or, as right as they possibly can). if you do, please report back here on the results. That whole picture will be more helpful to future patrons than another post of @#$%&!!!!
post #117 of 159

Razl, you do not know what you are talking about.  My post about Mr. Porter is crappy because that is the service provided by Mr. Porter was crappy.  I am helping out other patrons by informing them of my horrific experience.  Mr. Porter provided a horrible experience, so I am relaying the information so other patrons know to avoid Mr. Porter.

post #118 of 159
Quote:
Originally Posted by Chicago Guy 46 View Post

Razl, you do not know what you are talking about.  My post about Mr. Porter is crappy because that is the service provided by Mr. Porter was crappy.  I am helping out other patrons by informing them of my horrific experience.  Mr. Porter provided a horrible experience, so I am relaying the information so other patrons know to avoid Mr. Porter.

I may not know the details of your situation but I most certainly do know what I am talking about when I say, again politely, that your single experience - however bad - doesn't mean everyone should avoid using them, they are totally incompetent, etc.

Yes, your experience is helpful and useful - especially if you followup with how they handle it once you give them an opportunity to do so - but recommending everyone avoid the entire company based on one experience is a bit knee jerk.

That's just my .02 and I'd really like to see your followup with them; clearly they play up their service angle, here's an opportunity for them to step up.
post #119 of 159

Razl, it is inappropriate for you to dictate what I can and cannot write in my reviews.  I had the worst encounter I have ever experienced with a retailer in dealing with Mr. Porter.  It is not a knee-jerk reaction to recommend others never use Mr. Porter.  I would NEVER use Mr. Porter again.  Mr. Porter is INCOMPETENT and Mr. Porter LIED to me on at least 3 occasions.  My guess is that you are affiliated with Mr. Porter and that is why you are defending them without merit.  Based on my experience, Mr. Porter is horrible to deal with.  No one should buy from Mr. Porter.  There are reputable retailers like Saks.com and Barneys.com which give A+ service.  Mr. Porter gives F service.  It is my civic duty to warn other prospective buyers of my horrific experience with Mr. Porter.

post #120 of 159
So @Chicago Guy 46, just making sure I am getting this straight - you're dissatisfied with the customer service at Mr. Porter?
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