The rough out's leather hard/sturdy?
They look soft and wondering if the leather is tuff like post at top of page describes
The leather on these boots is quite thick and strong, the boots are by no means soft!
Mine arrived yesterday with no problems or customs...
Hi this is my first post, but I bought a pair of service boots from Viberg in Brown Horse Butt from the sample sale this week and received them yesterday. Although I have shoes from Red Wing, AE, Rancourt, and Wolverine, this is my first pair of truly luxury boots so I have a couple questions about what I received.
I've attached pictures detailing the damage on the boot I received. There's some creasing and unevenness in the leather, which I understand comes from buying a sample boot, but there appears to be large gash on the left toe and some strange crease. Will this increase in size over time and how will it affect the boot in the long run?
I've bought seconds from other companies for much less and I was under the impression that gashes or tears in the leather were not acceptable. The sample picture and description were grossly inadequate since they only mentioned a flaw on the left toe and the pictures also hid where the gash is located. I guess I'm just a little upset that I spent $700 on this when I could have gotten a first Alden cap toe in shell instead. What are my options now?
I've emailed Viberg and hopefully they can help me out. I really don't believe these boots should have even be sold and in particular I felt I was deceived by the simple description and the angle of the pictures that minimized the extent of the flaws. I have seconds from AE, and Wolverine that don't have issues as serious as this. At least I could return those, too.
Sorry there is more info in the album link. The boot was described as:
"Service Boot – Brown Horse Butt, Brogue Toe Cap, Dainite Sole, Unstructured Toe, 2040 Last, Size 9, Flaw on Left Toe"
I had assumed from the picture that the flaw on the left toe meant the wrinkling. The gashes and cuts were hidden based on the angle of the shot as shown below.
Update on the sample boots that I received with the gash. I emailed Guy at Viberg with a curt email and he responded very graciously. I will either be returning them for a full refund or I can keep them for half off. I'm leaning toward returning them, but I'll sit on it for another day. All in all, Viberg's customer service was very responsive and they will stand by their product.
Album pictures (more in link):
Stock photo on site:
Inside of left boot:
"Caveat Emptor" I also bought a pair of the "Sample" boots "Country Derby" hand cut, commando sole etc. Only issues are minor scuffing and lack of one heal pad... But given what I paid in retrospect I would have preferred to just pay the extra $200 and been completely satisfied.
Had the pair I bought been in the shape yours are to say that I was "Just a little upset" would be a gross understatement....
That stated we live and learn and move on !! Viberg is a great product and as I now have three pair can attest to...
Enjoy they are just "Boots"