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Viberg Boots - Page 1069

post #16021 of 19319
Quote:
Originally Posted by Whirling View Post


What we need in the world is a lot more antagonism.  I find that it is especially effective for getting something out of somebody over whom you have no real power.  Such a person might be on the fence as to whether to treat you well, then you antagonize them quickly and forcefully, so they realize how much they want you to like them.  Similarly, we have all seen how rude or bad drivers will immediately reform their ways when you flip them the bird.

So who is the "rude or bad driver" and who is "flipping the bird"?

It's not really too cool to tell Understatesman how to express his feelings while expressing your own. Think about it.

In the end, if he feels slighted, and Viberg chooses not to recognize the issue, all he needs to do is contest the charges.
Then again, this conversation wouldn't be happening if Viberg accepted responsibility and would have instantly responded to make it right. Then this would be a post about great customer service instead of the two previous posts bashing the customer for speaking up.
post #16022 of 19319
Quote:
Originally Posted by Understatesman View Post

Oh. Because I was totally thinking about returning them to WalMart... 

The guy didn't know where you bought them from. It could have been from Viberg or a stockist. I was clarifying his response and answering your question.
post #16023 of 19319
Quote:
Originally Posted by ShootThePier View Post


So who is the "rude or bad driver" and who is "flipping the bird"?

It's not really too cool to tell Understatesman how to express his feelings while expressing your own. Think about it.

In the end, if he feels slighted, and Viberg chooses not to recognize the issue, all he needs to do is contest the charges.
Then again, this conversation wouldn't be happening if Viberg accepted responsibility and would have instantly responded to make it right. Then this would be a post about great customer service instead of the two previous posts bashing the customer for speaking up.


It's a relatively minor QC problem.  Handmade footwear, especially at this price level, is going to have things like this crop up.  I think they should take care of it, but I don't think they committed a sin against man and God by letting those out the door.

 

There are more and there are less effective ways to express one's feelings in order to get what one wants in this world.  That was the subject of my comment.  The point was that antagonizing people rarely helps, even if you are angry with them and they have wronged you.  This is my opinion...only that.

 

It wasn't clear to me that Viberg has failed to accept responsibility.  I thought they were in the process of looking into the situation.  I'm not trying to be an apologist for Viberg, but one needs to give them a little time.

 

Also, we are only talking about footwear.  There is no need to get so worked up about it--one way or the other.  If Viberg doesn't bring somebody enough joy per dollar, then that person should feel free to express that and then move on, imho.  If one bad deal on a pair of footwear is going to ruin a person's whole day, maybe he would be happier buying lower-priced items, where the stakes are a bit lower.   This is why casinos will offer tables with different limits, for example.

post #16024 of 19319

QC is important at any price point.  At almost $400 per shoe, I think its built into the price.  While mistakes happen, it should have gone to sample sale or something.  Im sure it was just an honest mistake, and nobody said "who cares, ship em that way"  I feel confident Viberg is doing their best at QC and improving things along the way.

post #16025 of 19319
Quote:
Originally Posted by andrewp75 View Post
 

QC is important at any price point.  At almost $400 per shoe, I think its built into the price.  While mistakes happen, it should have gone to sample sale or something.  Im sure it was just an honest mistake, and nobody said "who cares, ship em that way"  I feel confident Viberg is doing their best at QC and improving things along the way.


I think this is true. I get disappointment and the strong sense that something defective should be rectified. But I have yet to see posts about Viberg not making it right.  At least give 'em a chance!  You've already got the hangman's noose out there dangling over a tree!  No need for antagonism or belligerence - they will take care of it.

post #16026 of 19319
Wore my 310s this evening, after wearing sneakers all day. Damn, 310s are more comfortable.
post #16027 of 19319
Quote:
Originally Posted by rutabaga View Post

Truly the hero we needed. The Antagonizer.

He may not be the hero we need. But he may be the hero we deserve.
post #16028 of 19319
Quote:
Originally Posted by meso View Post

He may not be the hero we need. But he may be the hero we deserve.

That was very good!
Along that same vein, perhaps we here have some responsibility in the nature of Understatesman's email.
We believe, naively or not, that we have no right to complain about irregularities to Viberg on a new purchase.
We have been told that Brett and Drew get upset about our critical comments.
We've been warned, and are afraid that Viberg may pull the GTMO program, because we ask for too much.
If I walked into a negotiation with the above knowledge, I may approach ready to fight, rather than beg, and some may view that as being antagonistic.
If somebody were selling those private party, I would believe they came from the annual sample sale, at a discount.
post #16029 of 19319

I am not sure what the hell is going on...but can't we all agree the issue with the shoe is really the GYW :satisfied:

post #16030 of 19319
Quote:
Originally Posted by ShootThePier View Post


That was very good!
Along that same vein, perhaps we here have some responsibility in the nature of Understatesman's email.
We believe, naively or not, that we have no right to complain about irregularities to Viberg on a new purchase.
We have been told that Brett and Drew get upset about our critical comments.
We've been warned, and are afraid that Viberg may pull the GTMO program, because we ask for too much.
If I walked into a negotiation with the above knowledge, I may approach ready to fight, rather than beg, and some may view that as being antagonistic.
If somebody were selling those private party, I would believe they came from the annual sample sale, at a discount.


It's not about not having the right to complain, of course he does.  It's about the punishment fitting the crime.  Did Viberg tell him to F-off?  Did they say they aren't going to resolve the problem?  No.  All I'm saying is give them a freakin chance to deal with it and if they refuse, well then raise the red flags and scream from the mountaintops.  But going off the rails before they've had a reasonable amount of time to correct the problem is not fair.

 

And I can totally see now why they might not want to deal with us anymore.  This is not rational adult behavior - sorry, that's just how I feel.  Others may feel differently and that's fine, but in just reading all this shit, that's exactly what it is...shit.

post #16031 of 19319
Raneleigh,
The whole "let me check with my floor manager" comment is telling him to "fuck off". Drew, I believe, has 100% authority to offer new shoes to fix the problem. He chose not to.
Do you think the eyelets are accrptable? That is the core issue. Everything else is just collateral damage.
post #16032 of 19319

14oz crew -

 

@Aviv @Raneleigh

 

Have you seen any movement on the shipment?  Mine shows on USPS and DHL as processed on 3/29 but no movement since then. 

post #16033 of 19319
Quote:
Originally Posted by ShootThePier View Post

Raneleigh,
The whole "let me check with my floor manager" comment is telling him to "fuck off". Drew, I believe, has 100% authority to offer new shoes to fix the problem. He chose not to.
Do you think the eyelets are accrptable? That is the core issue. Everything else is just collateral damage.

this is not true.

I went through the same process and it take s a couple days to get everything in order.
post #16034 of 19319
Quote:
Originally Posted by ShootThePier View Post

Raneleigh,
The whole "let me check with my floor manager" comment is telling him to "fuck off". Drew, I believe, has 100% authority to offer new shoes to fix the problem. He chose not to.
Do you think the eyelets are accrptable? That is the core issue. Everything else is just collateral damage.


You don't know what "checking with the floor manager" means, that's an assumption.  Again, I go back to...a reasonable amount of time to correct the problem.  No I don't think the eyelets are acceptable, not at all!  I'd exchange them.  In fact, if it was me, I'd probably buy the other pair that's in my size and return the faulty pair - we all know Viberg's return policy.  

 

If "checking with the floor manager" resulted in a refusal to correct the problem, THEN I'd react accordingly.

post #16035 of 19319


Fresh pair of awesome
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