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Viberg Boots - Page 975

post #14611 of 19290

Changing specs mid production is still pretty shitty, puts retailers in an awkward position and if I'm paying 700 I want what I ordered not Brett Vibergs vision.

post #14612 of 19290
Quote:
Originally Posted by NYDRH View Post

I dont want to put words in people's mouths but I think there are two different issues here and fok was only responding to one of them.  The first issue of the change of number of eyelets in a pre-order is what I believe he was addressing.  The second of the mismatched pair of boots, I dont think was included in his commentary. 

Thank you NYDRH. I saw that after replying, but it is the same issue. One got sent, they other is about s cancellation.
I don't think any members here want Viberg to do some thing that goes against their vision, or to lose money. Most people just want to feel that their orders will be honored as they are initially advertised. Fear that the agreement today will not be reflected in the delivery tomorrow can be a big mistake.
post #14613 of 19290
Quote:
Originally Posted by janoy89 View Post
 

Changing specs mid production is still pretty shitty, puts retailers in an awkward position and if I'm paying 700 I want what I ordered not Brett Vibergs vision.

When you order, you only get to specify if you want the small or large eyelets. The number of eyelets is dependent on how the machine is configured at the time since it takes a lot of time to reconfigure it.

post #14614 of 19290
Quote:
Originally Posted by ShootThePier View Post

Thank you NYDRH. I saw that after replying, but it is the same issue. One got sent, they other is about s cancellation.
I don't think any members here want Viberg to do some thing that goes against their vision, or to lose money. Most people just want to feel that their orders will be honored as they are initially advertised. Fear that the agreement today will not be reflected in the delivery tomorrow can be a big mistake.

I hear what you're saying and agree with many of your points, particularly as they relate to the overall big picture. I don't have any first hand experience dealing with them as a retail partner so it's difficult to comment but I haven't noticed too many instances where they fail to deliver. Like many/most, I vote with my wallet when it comes to my purchases and I like to deal with businesses that treat me fairly and I move on when I feel like I haven't been. All businesses make mistakes and im sure they will figure out how to avoid this in the future.
post #14615 of 19290
Quote:
Originally Posted by ShootThePier View Post


Folk,
I stopped reading your reply one sentence in. No offense, but there is no excuse for two different boots, I'm guessing Brett will 150% agree with that statement.
I am the "Brett Viberg" of my business. Businesses fail without customers. Especially when making changes to your core identity, you have to demonstrate consistency and care, no matter how different your product is. People work hard for their money, we should be willing to work equally as hard for their business.
No disrespect intended, but excuses are only excuses.

I meant only to address the change in the number of eyelets.  Obvious, mismatched eyelets are another matter altogether.

 

Quote:
Originally Posted by NYDRH View Post
 

I dont want to put words in people's mouths but I think there are two different issues here and fok was only responding to one of them.  The first issue of the change of number of eyelets in a pre-order is what I believe he was addressing.  The second of the mismatched pair of boots, I dont think was included in his commentary. 

 

Quote:
Originally Posted by ShootThePier View Post

Thank you NYDRH. I saw that after replying, but it is the same issue. One got sent, they other is about s cancellation.
I don't think any members here want Viberg to do some thing that goes against their vision, or to lose money. Most people just want to feel that their orders will be honored as they are initially advertised. Fear that the agreement today will not be reflected in the delivery tomorrow can be a big mistake.

I'm going to say here that the issue may not be as clear cut as you think it is.  It's very possible that the retailer, having ordered, or seen, similar boots with X number of eyelets, put in a purchase order without first having been greenlighted.  2015 was a big year of change for Viberg, and I know that a lot of stuff that used to be pretty open were tightened up.  IN our last set of GMTOs, now in production, we had a similar issue.  The preorder system, which is becoming more and more popular for obvious reasons, does expose end customers to vendor/retailer issues that have previously always been opaque to the end customer.  This is more apparent in an industry like fashion than in something like consumer electronics, where things are generally much more codified and standardized.

post #14616 of 19290
I think they will too. Because of that I plan to bid on the charity auction.
post #14617 of 19290
Quote:
Originally Posted by ShootThePier View Post

I think they will too. Because of that I plan to bid on the charity auction.

Re. the mismatched eyelets, I am 100% confident that that will be addressed.  That is just a pair of boots that should never have left the factory, but that apparently, no one, the end customer included noticed until now.  I have a pair of Carmina boots that are actually 1/2 sizes different that I did not notice until.... 10 years after I had them.  Serious.

post #14618 of 19290
Quote:
Originally Posted by LA Guy View Post

Re. the mismatched eyelets, I am 100% confident that that will be addressed.  That is just a pair of boots that should never have left the factory, but that apparently, no one, the end customer included noticed until now.  I have a pair of Carmina boots that are actually 1/2 sizes different that I did not notice until.... 10 years after I had them.  Serious.

Haha, yeah I actually love the boots, and once the other dude posted a picture of the 8 eyelets I was like "man I swear mine have 7!"...I am curious as to what options viberg may have to fix them up (actually don't think you could fix this issue, but maybe replace one?)

Once you notice... It's a bit more bothersome haha
post #14619 of 19290


Cant see them all the in the pictures but after reading I checked mine and I have 8 eyelets the same size. :satisfied:

post #14620 of 19290
This thread is going to trigger a thousand SF geeks checking all the boots in their closet.
post #14621 of 19290

I don't have a problem with companies imposing their house style on customers, though I'd prefer there to be a dialogue. Sure a product has to reflect well on its manufacturer, but they're not the ones having to live with the choices on a day-to-day basis.


Take the Cordovan service boots that are coming up for auction soon. Let's say I won them and wanted them on a full ripple sole, because they make all footwear 100% more awesome, then it wouldn't be entirely unreasonable for Brett to say no on the grounds of aesthetics. However if I wanted to go with (say) the 1035 or 2040 last to improve fit, then I think that would be a different matter. They might not look quite so elegant, but with size 14 feet that's always going to be a tough proposition, but they'd possibly look better and feel more comfortable.

post #14622 of 19290

Incidentally if anyone from Viberg is reading this, please sort out your Size Guide page. I'm pretty certain that the fit details for the 2045, 1035, 110 and 310 lasts have been "coming soon" for over a year.

post #14623 of 19290
Quote:
Originally Posted by Graemsay View Post

I don't have a problem with companies imposing their house style on customers, though I'd prefer there to be a dialogue. Sure a product has to reflect well on its manufacturer, but they're not the ones having to live with the choices on a day-to-day basis.


Take the Cordovan service boots that are coming up for auction soon. Let's say I won them and wanted them on a full ripple sole, because they make all footwear 100% more awesome, then it wouldn't be entirely unreasonable for Brett to say no on the grounds of aesthetics. However if I wanted to go with (say) the 1035 or 2040 last to improve fit, then I think that would be a different matter. They might not look quite so elegant, but with size 14 feet that's always going to be a tough proposition, but they'd possibly look better and feel more comfortable.

I don't agree at all. Shell is difficult to work with, especially the lasting process. Viberg, I believe, has only worked with shell on the 2030. So what seems like no big deal to you could be incredibly difficult for the manufacturer
post #14624 of 19290
Quote:
Originally Posted by rydenfan View Post


I don't agree at all. Shell is difficult to work with, especially the lasting process. Viberg, I believe, has only worked with shell on the 2030. So what seems like no big deal to you could be incredibly difficult for the manufacturer

1035 color 8 from .com last year.

2045 MTO back in the days if you scroll back the images in this thread.

310 scotch grain shell few years back.

post #14625 of 19290

And the upcoming natural shell boots are supposed to be on "the new last".

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