I was stoked to have gotten first dibs on these and the team at Viberg were fantastic to deal with. There was some talk about customer service from a forum member and I must say that the service I have received has been nothing short of impressive. I ended up with 4 pairs of shoes from the sample sale and each was shipped promptly, with tracking provided. There was a delay in the shipping of the last batch of sample sale shoes, but it was simply due to the guys being out of the country, and they made sure to communicate this, both via email and on this thread. Email responses to any questions I had came from Guy and Morgan at all hours of the day. Morgan was even kind enough to accommodate a special shipping request I had, unlike most other retailers I have dealt with. I certainly look forward, and have no hesitation in making future purchases from them. I think the quality of their service absolutely matches the quality of their product.