I went to Tourneau once and told them that I wanted to buy a 1960s pie-pan dial Rolex Datejust in steel. They didn't have any in stock, but they checked in the computer and verified for me that they could have the watch in a few days. First they never called me back when the first watch they'd located turned out to be unavailable, and after a $500 deposit each successive watch they offered to ship in for me was less what I'd asked for than the last. The last watch he tried to sell me was a 34mm oysterdate in gold. Needless to say, I don't rate them highly. The salesman also told me after I'd commented on the red/black alternating dates on the new DJs that the red signified the weekend.
I would also like to debate your point that their preowned selection is second-to-none. Even at their flagship NY store, their pre-owned selection is pretty lackluster - nothing particularly interesting - and mostly TT Rolexes. I'm not so good with watch shops in NY, but in LA we have http://www.wannabuyawatch.com/
which has an extremely extensive vintage selection.
If money is no object (and if you're limiting yourself to $2k on a dress watch it is) please shop at Tourneau and feel confident in your decision. Tourneau offers a strange warranty that protects against case damage for 2 years if you're buying pre-owned (or so they told me). I ended up buying a new DJ from bernardwatch.com for a pretty competitive price (and no sales tax).
For vintage watches though, wannabuyawatch in LA is the best I've seen in a while. http://www.wannabuyawatch.com/
Originally Posted by Tomasso
I agree with your assessment. I would also add that Tourneau is an Authorized Dealer for more top makers than any store in the world and their pre-owned selection is second to none. They stand behind their watches and they have a lot of juice with the makers in the event of any problems. That said, it's certainly not the place to chase price but it's definitely a great place to try on watches.