Well, you don't need direct knowledge of how a product is sourced or made to judge the end results.
He didn't mention the end results, which he may or may not have seen. He said it was not possible to do something for a given price.
Yes I have. Bought one suit and the pants are not right. They tried to fix them once. It still was not right - Frankly, I don't think they did a thing as the pants seemed exactly the same to me. They asked me to send pictures of the pants. I told them I would just go to my tailor to get them done right. NOTHING FROM THEM....Perhaps a discount on my next suit. Maybe they cover the cost to get them right. NOTHING. Would not touch these guys again. ZERO customer service.
Consumers should be aware that MySuit will charge you for any garment you order even if it screws up the construction of the garment.
They protect themselves by getting you to sign an order that says MySuit does not accept return or provide refunds. This happened to me on two suits and I'm $1100 worse off for the experience.
MySuit gives the impression that they will make a suit to fit you personally. But this doesn't mean that they take the number of measurements necessary to ensure the correct fit in all cases.
They use standardized models of suit sizes and find the one that most closely resembles your body. They then measure arm length, pant leg length, chest, waist and a couple of other measurements. Importantly, they pay no attention to the most critical part of the suit -- how the sleeve needs to fit into the shoulder hole to match how your arm hangs relative to your posture. In my case (and I have pretty normal posture), this omission caused really bad crumpling of material on the shoulder -- rendering my jackets completely unacceptable and a worse fit than "ready to wear" suits bought off the peg.
Admittedly, they do take a lot of trouble to customize minor details -- like the color of the jacket lining, the color of the stitches around button holes, the type of lapel, the number and configuration of buttons, the number of vents and pockets, and so on. But what's the benefit of all of this "embroidery" if the actual suit looks awful when made?
What's worse is that MySuit made little effort to correct the problem. They acknowledged orally that the sleeve was incorrectly sewn into the arm hole and needed to be rotated a 1/4". But they said that this was too expensive to do. They actually said they would have the tailor try to fix it but, two weeks later, the problem was identical. They hadn't fixed it. Oh, and there's no tailor on the premises!!
So, whereas their formula may work for some of their clients and those clients may be very happy, it doesn't work for many of us -- causing major disappointment and considerable financial loss.