Originally Posted by SkinnyGoomba
I'm not sure what most companies really expect to gain by browbeating their staff into selling products that customers dont really want (or need), however it must work since practically every one of them does it.
I'd be really surprised if this disaster is limited to WFC, as my local experience with WFC is similar to all of the other large banks. They're pushed to sell just like everyone else who pushes their people to sell.
I really wouldn't say any of this is a problem, they're in business to make money...if I bank with them they're entitled to ask me to do more business just as much as I'm able to say no. WFC did cross the line with so many people though...so that aside.
Depends on what sort of "problem" you're talking about. Legally entitled? Sure, probably. But it's annoying as hell, and on balance makes me inclined to do less business with them rather than more.
Not the tightest of analogies, but: is espn.com entitled to shit up their website with pointless, loud, self-starting videos? Sure. But because they do I stopped using them as a source to check scores and such. Whether or not that's a "problem" depends, I guess on how typical or atypical my response is of other existing or potential consumers.