Quote:
Originally Posted by
husbands 
It's been 18 days since my order from NRO, and my jacket hasn't even shipped yet
has anyone else had a similar experience? I'd rather not go to the BBB but they have lied to me over the phone and keep inventing excuses for this delay that don't make sense...
FWIW, I had to open a complaint with the BBB to get them to take a return on a pair of aldens. (on an order I had cancelled, which they decided to ship anyways 2 mo. later)
unfortunately it seems the only time they feel compelled to respond to a customer is when the BBB is involved. I hope your situation is different.