There's some info about it here: http://www.barbour.com/us/repairs-reproofing-us
I sent an email to Barbour.Repairs.US@Barbour.com about taking in a large Tokito Mountain Parka which fit well in the shoulders but was tent-like otherwise. A nice lady by the name of Lisa Wigger responded 5 days later. After some correspondence I decided to take off about 4" along the bottom hem and 2" right under the pit to give the jacket some taper. It was a bit pricey ($90), but the alteration is a bit more involved as they'll be doing it along the side-seams to maintain use of the rear game pocket. It also includes a rewax of the new seams they put in.
I'm supposed to receive it in 3 weeks or so and will post pics in this thread when I do.
I'll be interested to see how it looks because i had the exact same experience with the mountain parka. I absolutely love the jacket, but it was gigantic in from the chest down. Sizing down to a medium would have made it too constricted in the shoulders. I ended up reluctantly returning it.
Last week I finally got back my Mountain Parka. Back in mid November, I had sent an email to the nice folks in New Hampshire at Barbour US repairs and Barbour custormer service asking if it would be possible to have the jacket taken in at the factory. UK customer service told me it was impossible due to the construction of the jacket but US repairs told me they could do it:
"We can take your jacket in for you, but we are limited as to how much. If you look at the sides of the jacket, we have the space between the bellow pockets (lower pockets) and the side seam. Please keep in mind we need at least ½” to put the side seam back in. When we take a jacket in, we tipically take the same amount out from hem to pit. When we do this, it reduces the arm hole. If the arm hole is good, and you wish to take the jacket in please state on the note you include with your jacket “DO NOT ALTER ARM HOLES” .
If you wish to take your jacket in, the cost is $90 + $6 S&H.
Mail you jacket to:
55 Meadowbrook Dr
Please include a note stating what you would like to have done along with your full name, address, day time phone # and e-mail address."
So, I sent my jacket off in late November along with a note asking to take in 2" along the hem at each side seam and 1" at the pit on each seam. About a week later I got an email from Barbour with an order form where the price of the alteration had gone up to $120. They would not take credit card information via email so I tried calling them a few times but could not reach anyone. I eventually sent a letter with all the info but did not hear back from them. I did see a charge on my card in early January so figured we were in business. Fast foward to last week when I finally got the jacket. The alteration took about a month longer than I expected but I'm happy with the results:
Please excuse my smirk... I'm wearing the thickest sweater I own in the first 3 and just a t-shirt in the last 2. The jacket is a size L and I'm a little under 6'1", 165lbs with a 39" chest and 34" waist. I originally tried on a medium and while it was good in the torso, it was too snug in the shoulders for my tastes. I wish I had taken before pics but believe me, the original jacket was significantly more tent-like; here's a model shot which gives you a good idea of the magnitude of tent-ness on the original:
If anyone is thinking about having a jacket taken in, I definitely recommend sending it back to the New Hampshire repair department. It was pricier than I thought it would be, but they did great work and made sure all the original details were intact: they closed up the inner liner over the side seams and shortened the elastic bands of the pull-tabs along the hem and at the midsection of the jacket.