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Outlier Tailored Performance Clothing - Page 28

post #406 of 1358

I returned something to Outlier May 25th (arrived like a day later), I've been emailing them a few times with zero response over the last week.  Pretty shitty customer service, I've never had this problem with another retailer - if I don't hear back this week I'm going to have to do a chargeback.

post #407 of 1358
Quote:
Originally Posted by KingJulien View Post

I returned something to Outlier May 25th (arrived like a day later), I've been emailing them a few times with zero response over the last week.  Pretty shitty customer service, I've never had this problem with another retailer - if I don't hear back this week I'm going to have to do a chargeback.

They got back to me within an hour when I had to do an exchange. Did you use the email form on their website?
post #408 of 1358
I've never had anything besides extremely positive experiences with outlier's customer service. They got back to me immediately and they shipped out any exchanges as soon as they received the return package. Are you sure you have the right email?
post #409 of 1358
When i processed the return someone contacted me, so i used that email first, and the second time i used the contact@outlier.cc or whatever off their site. I'll try the form
post #410 of 1358
^ I used the form on the website once & never got a response....probably went to the their spam folder.
post #411 of 1358
Contact them again. Outlier has one of the best customer service online.
post #412 of 1358

I've returned stuff back to Outlier 3 times now and each time has been cake. I used the form and printed out the label. Shortly after, someone from Outlier contacted me and basically gave me the OK.

 

Their customer service is general is really good. A month or so back, I had asked when they would restock Slim Dungs. They told me in 4-6 weeks at first, but emailed me back an hour or so after and said they found a pair of the pants that I wanted (and in the size I wanted too!).

post #413 of 1358
Have had nothing but incredible service from outlier, just wanted to weigh in.
post #414 of 1358

Just contact them through twitter. They are great at responding!!!!

post #415 of 1358

Just got Outlier x Feits in today!!! Will be posting my review/opinions of them in a couple weeks, since there is none that I could find online. 

AppleMark

post #416 of 1358
Quote:
Originally Posted by einstine View Post

Just got Outlier x Feits in today!!! Will be posting my review/opinions of them in a couple weeks, since there is none that I could find online. 
AppleMark

I like mine. They are a bit stiff at first, but break in nicely.
post #417 of 1358

Do the Nyco Slims break in pretty well?

 

Just got my pair yesterday and the fabric is a tad stiff for my liking. 

post #418 of 1358
Quote:
Originally Posted by Spencer View Post


I like mine. They are a bit stiff at first, but break in nicely

You should take some pictures with estimate time of wear. I would like to see how they hold up.

post #419 of 1358
In Abe's AMA on reddit someone commented on the shoes:
Quote:
[–]afcjl12 1 point 2 months ago (4|3)

Hi there,

I love your products, but have been terribly dissapointed with the Outlier-Feit. They have parts coming off and I generally have stopped wearing them. Although I like the look of the shoe, I felt the hassle (I live in Canada now, moved back from Boston) was too much to return. The only answer I got from the customer service team was that I should just send them back pay for shipping and see what could be done. They didn't want to even look at them and tell me whether or not I'd be wasting my money. They are as I said nice looking shoes, but this would make me never buy anything from here again with how little help I received and how the shoes started falling apart after a couple of wears.

Abe's reply:
Quote:

[–]abe1x[F,S] 3 points 2 months ago (4|1)

Not sure exactly what was said in those conversations but by all means send them back! Unfotunately we can't pay for international shipping but if they really are falling apart after a couple wears we'll certainly refund you.

Only other thing I can say about that product is that we aren't doing them again, precisely because we couldn't get enough control over the production.
post #420 of 1358
Quote:
Originally Posted by deadsunrise View Post

In Abe's AMA on reddit someone commented on the shoes:
Abe's reply:

I wonder what could be falling apart on them? They seem solidly built, I wonder if it was one of the older models when they first released them. 

 

I even emailed feit to see if they would resole them for future reference and they said yes, with a reply time of 1 day. Customer service seems great from both companies so I am not worried. If they are not making them again looks like the people who own them got a really rare product, "shit, makes me not want to wear them". rotflmao.gif

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