Just got my boots today. Only problem is that they got me nylon laces and hooks instead of leather and eyelets.
Overall the boots are great! They felt comfortable right out of the box and I will break them in around the house first.
You need to send them back and have them change out hooks for eyelets. For the money being paid, you should get what you ordered. They're supposed to be custom boots and you're paying the price for custom. They made a mistake - you shouldn't just live with their mistake. The laces is an easy thing -t hey messed up mine as well - took a few emails to Bakers to get them to send the right ones but no big deal there. If my boots that I waited for 8 weeks for and paid that much money for were wrong, no way would I live with it.