AT83 and Allen
I'm in no way discounting Bakers; they seem to provide a high level of service.
But I personally do not understand why a guy wouldn't just trace his foot and deal directly with Whites, if that is who's boot your buying? Specially if you have special needs in a last or at minimum concerns about needing a custom fit.
I have been dealing with Whites directly for over 15 years and have had nothing but top shelf service.My feet are significantly different enough that my left foot (due to a bad accident) requires some custom tooling. I have my 3rd pair of Whites on order as we speak, and although they have built (2) other pairs for me; I feel my feet and my hard earned money are worth waiting a little extra time for Whites to look at my current tracings and decide what would fit best.
I have not been to Spokane to the retail center, so I cannot personally speak to that segment of the business. It's a bummer to hear another person on this thread had a bad experience in person.
Your AE's will likely be awesome too!
But if you are truly interested in Whites, I recommend following the old style procedure they have and deal "directly" with Whites.