AT83 -- I first made a tracing of my foot and took measurements. I then called Baker's and talked to Andrew who decided I would probably need something close to a 12.5 D. I ordered my boots at that time, and Andrew arranged to send me a pair of 12.5 D Smokejumpers to check the fit. The Smokejumpers arrived, and I tried them on. They seemed to fit okay in the ball but were far too wide in the heel. The boots had the soft toes, so I could check for spacing around my toes and measure accurately for length. I then took pictures with my foot and ankle flexed in the boot and the laces tied tightly to show how much extra material there was in various places around my foot and ankle. I then called Andrew and emailed him the pictures so we could look at them together and discuss the fitting problems. Andrew asked me to retrace my feet while seated with my ankles flexed slightly forward then take measurements of my feet, ankles and the tracings of my feet, all while we were on the phone. I then emailed all the tracings and measurements to Andrew, so he had those along with the pictures and our conversations. I called back several days later and talked with Kyle Baker, who was also very helpful. He looked at all the information I had emailed and sent it on to White's. He also extensively talked about my feet and the fitting while he looked at my information. He called White's on another line while I was still on the phone and got their recommendation too after going over everything with them. In the end, the people at both Baker's and White's all agreed I needed a 12.5 length with a C width ball and a B width heel, and that a special custom last would need to be built to accommodate my unique feet. There was an up-charge for the custom last that I gladly agreed to pay. I sure hope the boots fit, but if they don't, it's not for lack of everyone doing his best to get the correct fit! Of course, the Smokejumpers were returned to Baker's after they did their job of assisting in determining the proper size for me. I have two pairs of custom Russell boots. The second pair was built with a narrower heel than ball width, like the White's will be, and it fit much better than the first pair. I also had a pair of custom Arrow Moccasins built with the narrower heel, and they fit very well too. So I'm sure we are on the right track with the White's too. I don't think you need to go to the White's factory to be fitted if you go through the same process I did with Baker's, but a trip to the factory would be nice if you are in the area. BTW, I have a low instep too, but my feet are almost exact mirror images, so no difference is needed between boots, something that would make custom boots a great thing for someone with different sized feet like yours, especially if you were paying for custom lasts anyway. The reason Baker's sends out the boots to try on is to adjust the sizing based on how the most likely sized boots fit on your feet. Not quite as good as trying on lots of shoes in a shoe store, but still the same idea. It's a nice service Baker's provides to help assure a foot fit in the boots you order.
Rok -- Sorry about that cut. I've had that happen before and hated it. I think it was more bad fortune than a problem with the leather, but what do I know? I don't think the oiled leather would have been as fragile.
Climbing -- Love those boots. They look almost perfect after two years. Better than new, even.
Edited by Okal - 6/17/13 at 6:48pm