Regarding Nordstrom Return Policies

acecow · Jan 11, 2011

I bought a pair of black PA's from Nordstrom in summer. Since then I've worn them several times, but they are rather uncomfortable and the middle crease hurts my toe. I wonder if their hurting my feet would allow me to return or exchange them for a different shoe.

Any experience?

SpooPoker · Jan 11, 2011

Several threads here support the fact that you should bring them back, regardless of wear or age.

nbmplano · Jan 11, 2011

Originally Posted by acecow

I bought a pair of black PA's from Nordstrom in summer. Since then I've worn them several times, but they are rather uncomfortable and the middle crease hurts my toe. I wonder if their hurting my feet would allow me to return or exchange them for a different shoe.

Any experience?

They have the most liberal return policy in retail. You could take a dump in the shoe and return it because it smells and they wouldn't think twice about it.

This is why I enjoy shopping them, but I won't abuse the policy.

Master Shake · Jan 11, 2011

That will be one of the more legitimate reasons under which they will take back the merchandise. No problem.

misterfun · Jan 11, 2011

I bought a pair of dress shoes from Nordstrom and wore them 2-3 times over the course of a year and a half. They started falling apart so I took them back and no questions asked I was able to return them and get a different pair.

Definitely take them back if you're unhappy with them.

CYstyle · Jan 11, 2011

Originally Posted by acecow

I bought a pair of black PA's from Nordstrom in summer. Since then I've worn them several times, but they are rather uncomfortable and the middle crease hurts my toe. I wonder if their hurting my feet would allow me to return or exchange them for a different shoe.

Any experience?

try on a few sizes, get measured, and find someone who looks like they know more. where it creases is where it bends, and should be where your foot also bends as you walk, so the leather shouldn't be bending into your foot.

acecow · Jan 11, 2011

Originally Posted by CYstyle

try on a few sizes, get measured, and find someone who looks like they know more. where it creases is where it bends, and should be where your foot also bends as you walk, so the leather shouldn't be bending into your foot.
Well, I never had this problem before. However, they were out of my size in the store, so they ordered me a pair online. I usually take a 9 in AE, so that's what I did with these. The PA last seems narrower than the Weybridges (that fit me fine) and there lies the problem. I'm sure I'd have chosen a wider or longer shoe if I were trying them on in the store. Thanks for the replies. I'll probably try to exchange for another last. Is the Strand on a different last from PA?

JawnGault · Jan 11, 2011

Nordstrom is great with returns. My girlfriend returned a new jacket that she never wore that was purchased over a year and a half ago. They gave her a full refund with no questions. Hope that helps. Goodluck!

landshark · Jan 11, 2011

What does nordstroms do with returns like this? They couldn't possibly sell a worn out shoe, even the Rack.

SpooPoker · Jan 11, 2011

Originally Posted by landshark

What does nordstroms do with returns like this? They couldn't possibly sell a worn out shoe, even the Rack.

They probably have a racket with some local charities.

acecow · Jan 11, 2011

Originally Posted by landshark

What does nordstroms do with returns like this? They couldn't possibly sell a worn out shoe, even the Rack.

I think they just take the loss. Besides, that's what huge mark-ups are for.

landshark · Jan 11, 2011

Originally Posted by acecow

I think they just take the loss. Besides, that's what huge mark-ups are for.

That's strange. So you are saying if they had more reasonable policies, they would have more reasonable prices?

wsblend · Jan 11, 2011

Originally Posted by landshark

That's strange. So you are saying if they had more reasonable policies, they would have more reasonable prices?

That's not what he said, so that's not what he's "saying".

What's with this mindless use of the word "reasonable", anyway? That word is for people who buy their clothes at Walmart, watch their clothes soon fade/shrink/stretch, and then go buy replacement clothes at a "reasonable" price.

Seems reasonable to me.

landshark · Jan 11, 2011

Originally Posted by wsblend

That's not what he said, so that's not what he's "saying".

What's with this mindless use of the word "reasonable", anyway? That word is for people who buy their clothes at Walmart, watch their clothes soon fade/shrink/stretch, and then go buy replacement clothes at a "reasonable" price.

Seems reasonable to me.

I don't think it's mindless at all. I think it's unreasonable to have an return policy so open that you can return something even after you have worn it for over a year. Especially if (like he "says") the policy is responsible for raising the markup for the price of an item. That word "reasonable" is for people who like to apply logic when making decisions, quite unlike the people you described.

The Shoe Snob · Jan 11, 2011

Originally Posted by acecow

I think they just take the loss. Besides, that's what huge mark-ups are for.

They have a refurbishment center as well as a last chance store. But yes they also send them to the rack. Have you seen some of the shoes at the rack, they look like they could be at Value Village. Anyway, I worked there for 6 years and as long as you have the box, receipt or a credit/debit card (that you purchased them on) it will not be a problem. If you don't have any of those things, they may fuss but they have to return it.

Regarding Nordstrom Return Policies

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