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The new official TOJ thread, 2011 - Page 2190

post #32836 of 44986
Hey drew, got a 11 layover in seoul, restaurant got any development yet?
post #32837 of 44986
holy fuck that's a beautiful jacket.

really making me consider ordering something in oxblood now.

post #32838 of 44986
The fit is perfect imo. I would to see more fit picks with the belt and popped collar, looks more badass that way
post #32839 of 44986

Great fit on the jacket, but how come the seam down the middle of the back on the sample appears to be missing on this one?

post #32840 of 44986
Quote:
Originally Posted by organizm View Post

Great fit on the jacket, but how come the seam down the middle of the back on the sample appears to be missing on this one?

The sample for the BCDR also had a seam down the middle of the back, but doesn't have one. I prefer it without, personally.
post #32841 of 44986
I think there's pros and cons. It looks good on the varsity with the seam down the middle.

In terms of leather, you'll probably have a nice piece of leather with a seam down the middle, as I would suspect it would be harder to find a flawless single piece of leather to be used in the back with no seam.
post #32842 of 44986
Quote:
Originally Posted by Potsnu View Post

I think there's pros and cons. It looks good on the varsity with the seam down the middle.

In terms of leather, you'll probably have a nice piece of leather with a seam down the middle, as I would suspect it would be harder to find a flawless single piece of leather to be used in the back with no seam.

Well I imagine that's the big thing, finding a good hide for a full back. It's definitely luxe to have it, though.
post #32843 of 44986

Had a buddy take some quick pics of the Daypack for me.

 

Warning: Spoiler! (Click to show)

 

 

 

 

 

 

post #32844 of 44986
Thread Starter 
you guys shouldn't center those zipper pulls -_- Wear it naturally. Also, it looks better a bit floppy and smashed down, abstract looking.
post #32845 of 44986
Thread Starter 
Quote:
Originally Posted by Potsnu View Post

I think it's in your right to question the cut edges and correlate that to being a quality issue. I think your intentions were pure, but a quick email to Charly would have probably answered that question.

You might not know it based on the way I have been ordering the past few weeks, easily dropped close to $4000 but I've had two issues with TOJ since I became a customer. One of the issues was the very first jacket I ordered. I won't mention the issues since it's not really relevant but...

Instead of taking the issue to the forums, I reached out to TOJ directly and had the issue resolve to my satisfaction. I'm a firm believer that when a customer issue arises, if resolved correctly by the company you will actually gain loyalty more so than your average customer. On the other hand, if you don't resolve it correctly you will lose them forever.

If and when I don't get a satisfactory resolution, then and only then would I take up the issue on public message boards.

Now to Drew's point, he understands that cutting corners is impossible without customers noticing. There's many Asian restaurants in Toronto that fail because they have great price points and great food, but over time they start to skimp out on quality, ingredients, while jacking the price up at the same time. Customers notice this and those restaurants tend to not last very long after that. I don't even give them the luxury of pointing these mistakes out.

This is the best/fairest etiquette, though it's hard for people to understand an abide by. The nature of forums gives everybody license to blab more than is needed. The upside, as was said, is that other users can give insight to products and the end experience (which is hard for even the seller to give, as they're in the middle of that process) - and that's useful as an objective standpoint from which to make your judgement - but there's the obvious downside too, in which we start delving into what is frankly speaking, stupid discussion regarding things like zippers, quality, and all manners of things which no one else really knows enough about to speak on. The other downside is that if people get something that doesn't work for some reason, they often take it straight the forums, straight to people who can't help - whereas if they bring the issue to us, we fix it. On other sites where TOJ is discussed, the words vary from kind to scathing, and the latter is often simply trollish non-owners dropping their 2 yen into cyberspace, unnecessarily. I have no desire to chase down and post on every site where TOJ or my name comes up, and you have to take everything with a grain of salt - do you guys remember that guy who took an ill-fitting jacket to baseline measure and then sent us the measurements for a varsity vis a vis without using any common sense to adjust the measurements to his liking, and then posting back in anger that the jacket didn't fit as he wanted it to? He's over on Niketalk using every post that TOJ comes up in to rag on us, and you know, come on. Idiocy. To be completely honest, with people who have gone on the forums on rampages about issues that could've been fixed had they brought it to us instead - I often get put off and feel less inclined to service those people, as would many. In worst case scenarios, there was indeed a blacklist where we just didn't allow certain names to order from us again. One's experience is not another's, but we have always tried to deliver the best for each person - that's why we never got rid of the one by one ordering system. Every piece made has a person's name attached to it, and at work we can discuss them by piece, i.e. 'is James' jacket finished yet? Paul wants a detail change. Chris from Alberta needs some extra snaps included with his jacket that's going out' and so on, and so on. We know your names and your orders just like a restaurant kitchen does, but this thread wasn't really intended to be the TOJ yelp space....
post #32846 of 44986
Thread Starter 
Quote:
Originally Posted by fungz0r View Post

Hey drew, got a 11 layover in seoul, restaurant got any development yet?

Still looking for a space that works. It could be a long waiting game, or a short one, but I have no idea tbh. frown.gif In the meantime we are still taking orders for a little longer (maybe a week or two? I will decide later once I calculate some production-side things), as we are sort of in pause on the restaurant til a location comes to light. As you can see, there was a spurt where production time got longer for awhile and then we had a lower sales period some months back, and so the queue advanced quickly and you're seeing shorter lead times nowadays. I said that awhile back but it was probably hard to envision. It's like a queue at a restaurant and then suddenly a big 20-person banquet table clears out, and the line starts dissipating all of a sudden. With the cutoff orders, I'm gonna try spreading the production out a bit more to equalize work loads at the various workshops, thereby reducing the lead times to as low as they can go (they will still be plenty long, especially for people ordering towards the end of this, but it's the best we can do)
post #32847 of 44986
Drew most likely a stupid question, but I assume you are in talks with letting agents, as they could have/has pocket listings.
post #32848 of 44986
Quote:
Originally Posted by impolyt_one View Post

you guys shouldn't center those zipper pulls -_- Wear it naturally. Also, it looks better a bit floppy and smashed down, abstract looking.

oh I didnt even notice that the zippers are centered... I guess its the way I close it :P but either way, easily my favorite bag and my daily go-to from now on.
post #32849 of 44986

Standard question, but are prices listed in USD?

post #32850 of 44986
Quote:
Originally Posted by jmart154 View Post

Standard question, but are prices listed in USD?

No they're actually RMB.
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