Originally Posted by Milpool
So that brings up one of the points in the discussion I had: what is more economical, lots of competent workers or one expert?
Depends on field, but in IT, there are tiers of support for a reason. you don't want highly skilled people wasting their time fixing printers and showing idiots how to use their mouse (not to mention it also kills their morale b/c that kind fo work is soul-sucking and mindless). You don't want an army of just competent people that can't figure out really tricky problems either. Better to compose your workforce intelligently... Get some low-paid, low-level helpdesk guys, an appropriate number of mid-level guys, and an even smaller number of really expert people that you pay big bucks to.
As for me, I would say that i'm an expert in some things, but not everything, but that's to be expected as IT is a wide field. How do I know? Performance vs my peers, ability to figure things out and solve problems others can't, etc.