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***Official Franco Ercoles Bespoke Thread (Brooklyn/Manhattan)*** - Page 84post #1246 of 12667/7/15 at 5:24ampost #1247 of 12667/7/15 at 6:03amQuote:Originally Posted by yosef777
I have been using Ercole for about two years and they have completed a variety of items for me from suits, jackets to overcoats. All of the work has been very good in terms of quality and service but as of this past January or so things have taken a considerable downturn in terms of service. I have had similar (un helpful) responses from both of Jeremy's replacements when I inquire as to what is going on with my orders. (This maybe attributed to their young age and lack of interest/knowledge of the sartorial matters but it is inexcusable IMO.) When I am in Manhattan my items are left in Brooklyn, when I am in Brooklyn things are left in Manhattan. When I email and text to inquire/confirm for appointments I get no response unless I follow up (and even then it does not not always occur). When I call, I get apologies and obstruction from his assistant and I usually have to call back instead receiving a return phone call as promised. I feel like I am responsible for keeping track of my orders or else they would be lost. I have used several other traveling tailors and although they are slower (understandably as they only visit every few months) at least they are professional in regards to there customer service. I have spoken to Frank and I hope he addresses the issues but I am not confident it will happen and therefore am going think twice before I patronize him as a tailor again.
Same experience herepost #1248 of 12667/7/15 at 6:25ampost #1249 of 12667/7/15 at 10:09am
Same experience. I am in the process of trying Formosa via NMWA. I don't currently view the timeline as any different if you see Frank in Manhattan and you travel for work. His sporadic Manhattan schedule and the issues detailed above combined with regularly being out of town for the one day/week his in there makes for a long timeline. Its not his fault I have to travel, but the total combination leaves something to be desired. On the positive side, he is relentless at making sure you have exactly what you want in a finished product.post #1250 of 12667/30/15 at 4:31amThread Starterpost #1251 of 12667/31/15 at 1:10pmpost #1252 of 12667/31/15 at 1:28pmQuote:
Using IG as proof, I think Rob's stature is a noted step up from the dreaded dad bod, to perhaps the (my own term, admittedly not a good one) Dad who actually looks to enjoy physical activity bod lol.post #1253 of 12668/22/15 at 11:57ampost #1254 of 12668/22/15 at 12:15pmQuote:Originally Posted by Ennius
A couple questions.
Is it still possible to get good work there, if I stay on top if them?
I want to get some fall trousers. Any ideas on say about a12 ounce mid grey flannel for when it gets cold?
And another pair with at least 16 ounce wool - tweed? - when it gets really cold?
My recent experience has been that it's incredibly difficult and frustrating to drive anything despite staying on top of them. There appears to be virtually no concept of customer service and Frank is increasingly unresponsive and somewhat arrogant in dealings. He continues to be a nice guy during in person encounters, but good luck getting him to follow through on much.
It's nice to see how their business has grown over the past few years, but that growth has come at a cost. I'd stay away.post #1255 of 12668/23/15 at 5:17ampost #1256 of 12668/23/15 at 5:25amQuote:
Formosa via NMWA - I believe trousers are about $600.
Never tried Gilberto, sorry.post #1257 of 126612/16/15 at 4:28pmComing out of lurking to share my experience so far if that's okay with you goodly gentlemen.
This thread was enormously helpful when doing research for where to go for a bespoke suit for my wedding. It was quite a roller coaster ride towards the last pages (yes I read most my the thread) what with the bad help and increasing prices etc! But having seen similar issues everywhere I thought I'd give ercole's a shot anyway.
I reached out via their site for pricing and got an auto email from Frank, which I replied to to no avail. Not ready to give up I messaged the Manhattan shop and quickly got a response from Scott.
Somewhere along the way I came to my senses and decided to go with made to measure.
I came in purposely to let an expert handle everything and not regale him with crap (meant endearingly of course) I read on a forum. From that angle Scott was great. He took some quick measurements to make sure mtm would work for me. Once I gave the go ahead he took full measurements to get things going.
Here's how the made to measure program works there:
Scott took my measurements, picked fabric, lining, style etc. Then it gets sent out for a sample suit to be made. Then once that's ready you come in to try on a suit made from fabric they choose, just to see fit and required adjustments. This way the final suit is almost perfect when it comes because they send along the updated info from sample suit adjustments.
Best part is you now have a whole extra suit that you can choose to buy (cheaply) if you want. Smart idea form a marketing angle as it's hard to pass up a suit made for you! I went for it.
Went in to try on sample suit and I talked all needed alterations to that suit and pattern for final suit.
Few weeks later I picked up the finished sample suit and did first try on of final suit, which was close to perfect. Will likely try that on again once finished but so far I'm really happy with the service, process and results. Might have them do a shirt and tie too!
Sorry to bump an old thread but thought the made to measure process deserved some attention. After all, this is the thread that put me on ercole's doorstep anyway.post #1258 of 126612/17/15 at 8:05am
Thanks for the post. I went bespoke for my wedding suit (T-14 days) and I agree, Ercole is fantastic to work with. The communication can be spotty but the work is great. Their previous front man (Jeremy) was great at communication and keeping up a presence here. Now not so much but from what I've seen the shop is doing just fine. I would say to share pics of the suit if you have 'em. I'll prolly be headed back in spring for a jacket.Congratulations!post #1259 of 12661/4/16 at 7:45ampost #1260 of 12661/4/16 at 9:34am
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