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Shoe Damage (or how long it takes Alden to respond to an email.) - Page 2

post #16 of 33
Quote:
Originally Posted by joegrec View Post

I'm curious to see how long it will take Alden's world famous customer service to respond to me.

For me, the time for response varies between 2 days and never.
post #17 of 33
Quote:
Originally Posted by edmorel View Post
just go to a shoe repair guy, it's a simple stitch. Also, you can't really expect a company the size of Alden to immediately answer every email that they get, do you?

Yeah who do you think they are, Panta?
post #18 of 33
Email email email... message boards...

Have you tried calling them? Like, on the telephone?
post #19 of 33
Quote:
Originally Posted by bleachboy View Post
Email email email... message boards...

Have you tried calling them? Like, on the telephone?

They have a cool answering machine that they use to make you feel like you're doing something to contact them, while never calling you back.
post #20 of 33
Always best to contact the retailer, not the manufacturer. Easier and quicker response. I'd go back to J.Crew and talk to the store Manager.
post #21 of 33
Thread Starter 
Quote:
Originally Posted by TRINI View Post
Why don't you email the store you bought it from rather than Alden itself?

Quote:
Originally Posted by pebblegrain View Post
If they still have them in stock you should go back to the same store

Quote:
Originally Posted by LeatherSOUL View Post
Always best to contact the retailer, not the manufacturer. Easier and quicker response. I'd go back to J.Crew and talk to the store Manager.

I bought them new from a seller on FS: Men's Clothing. I don't exactly want to hang the seller out to dry as it was not his fault. Also there are no J Crew stores in Canada and there are no J Crew stores close to me (in the US) that carry the boots.
post #22 of 33
that's what sucks about gray market goods. I am being 100% serious. you are ass out
post #23 of 33
Thread Starter 
quick update on this thread. I got an email from Alden this afternoon. They told me I should either bring the boots back to the retailer or send them directly to Alden.
So far a decent response time (next day). We will see how it goes upon returning the boots to Alden.
post #24 of 33
Quote:
Originally Posted by joegrec View Post
So far a decent response time (next day). We will see how it goes upon returning the boots to Alden.

I agree that in this situation you may have unrealistic expectations regarding email response time.
post #25 of 33
Quote:
Originally Posted by Philip1978 View Post
Well aren't you special........................................................

This^^made me laugh...I don't respond to client e-mails/Berry/etc asap! Glad I don't work for OP!
post #26 of 33
Thread Starter 
Quote:
Originally Posted by ter1413 View Post
This^^made me laugh...I don't respond to client e-mails/Berry/etc asap! Glad I don't work for OP!

Up until 2 weeks ago I worked for Research in Motion (maker of the Blackberry). As you can imagine instant email gratification is part of thier corporate culture.

That's probably where I get it from.
post #27 of 33
Quote:
Originally Posted by joegrec View Post

That's probably where I get it from.

Pretty sure you got it from the ADD you suffer from...................................................
post #28 of 33
The AE's, I would say give them a call. They have *amazing* customer service, especially compared to Alden, and I feel confident that so long as you're positive you haven't abused them or caused it yourself somehow, they will make it right for you with a minimum of fuss and hassle.

The Aldens, sucks that there's no J Crew there. If Alden doesn't take care of it, you might be able to work something out with the original seller to have him swap the boots, maybe? It's a long shot but if your alternative is just stitching it and hoping nothing else is wrong... just food for thought. Alden seems to just stitch stuff like this up, doing a better job than your average cobbler I would imagine!
post #29 of 33
It is disappointing that Alden's customer service took so long to respond. A few years ago they actually notified me of a defect needing repair a few days before I emailed them.

Dear Mr. T,

In two days you will notice a minor defect in your shoes. We have taken the liberty to replace them.

Sincerely,
Alden
post #30 of 33
Quote:
Originally Posted by TheWGP View Post
Alden seems to just stitch stuff like this up, doing a better job than your average cobbler I would imagine!

Based on some of the repairs that have been posted, I'd say they probably do a better job than a really shitty cobbler. Sometimes better than an average one, and often worse than a great one.
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