I had terrible problems with Coggles pre-takeover over a return and thought they couldn't get any worse.
Seems I was wrong..
In my rant I forgot to mention that when Coggles refunded me for the jacket, they didn't refund the delivery cost even though they sent the incorrect size and it was their error.
I have spoken to my solicitor and apparently even though its good practice for shops to fully refund the postage if they get the order wrong it isn't a legal requirement under UK law - so just watch out for that.
You can end up paying their postage even when they cock up
Also in another bizarre twist that I didn't mention, when they sent the trousers back to me the second time another Free Esquire magazine came back as well with the same carrier in a separate pack.
I have had a missed call from Coggles customer service this morning and yet another email that I cant reply to to asking me to contact them so they can arrange collection by their courier.
No real apology for the stupidity and the wasted time
They say on the email that "because of the high value of the goods that they will have to arrange collection by their carrier" i.e. they wont let me return the goods through MY courier with proper proof of sending and delivery or let me hand deliver them to their warehouse.
I lost all confidence in Coggles long ago but this makes me even more suspicious as it seems their warehousing and carriers are in charge here and they are the most incompetent of the lot.
I have decided I want no further contact with Coggles and the Hut Group, their staff, carriers or emails and will be keeping the Nigel Cabourn Navy Formal Pants for the sake of risk, consuming and wasting time and health.
I'm now calm but you have been warned
Yes good idea
In fact - ping me your address in a private message and ill send you a copy - its the April edition if you haven't already partaken of this months periodical.