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Nigel Cabourn - Page 273

post #4081 of 4838

I had terrible problems with Coggles pre-takeover over a return and thought they couldn't get any worse.

 

Seems I was wrong..

post #4082 of 4838
I have never ordered from Coggles simply based on their BS response that they don't deduct VAT because it is my responsibility to contact the appropriate agency to be refunded VAT after the fact.
post #4083 of 4838
Quote:
Originally Posted by zissou View Post

that they don't deduct VAT because it is my responsibility to contact the appropriate agency to be refunded VAT after the fact.


That is just wrong, they just fill in on their tax forms that they have sold x amount out of EU, takes like 3 seconds.
post #4084 of 4838
Coggles is by far the worst company I ever whiteness. In so many aspects, but the customer service is really mad. I didn't know it was possible being that incompetent. To much stuff to mention
post #4085 of 4838

To add my two pennies' worth; the last time I shopped at Coggles, pre The Hut Group takeover, it was becoming evident that the business was slowly turning into a sinking ship. I presonally believe that too great a responsibility was given to an inexperienced and unprofessional staff.

post #4086 of 4838

*Speechless*

post #4087 of 4838
Cabourn vest sizing...

Is it just the Mallory vest that has a peculiarly small chest for the size or do most Cabourn vests fit similarly? With the Mallory I needed to size up to a 56 to fit my 43" chest (leaving it a little loose round the waist...).
post #4088 of 4838
Quote:
Originally Posted by ManofKent View Post

Cabourn vest sizing...

Is it just the Mallory vest that has a peculiarly small chest for the size or do most Cabourn vests fit similarly? With the Mallory I needed to size up to a 56 to fit my 43" chest (leaving it a little loose round the waist...).
Not sure about the newer ones, but I've always had to size up on Cabourn vests from previous seasons.
post #4089 of 4838
Feeling like an idiot who re-bought the jacket in s again. Have a really bad feeling. But I want to have a full cabourn suit to badly. If I'm lucky and get the 48 - I will start looking for a matching vest. Does anyone know if there were any matching vest made for the navy formal business suit?
post #4090 of 4838
Quote:
Originally Posted by Find Finn View Post

That is just wrong, they just fill in on their tax forms that they have sold x amount out of EU, takes like 3 seconds.
The cynic in me wonders if they were receiving the deduction (or whatever it is) and just not passing it on to the customer.
post #4091 of 4838
20140411_081632_zps0e2e93a1.jpg

Short Wet Parka. Take back what I said about the jacket. More I wear it, the more I like it. Wish the color was a little brighter orange
post #4092 of 4838
Not sure if it's been posted on here before but if you wanna see a sneak preview of the Nigel cabourn collaboration with filson there are a couple of pics on gq website. I googled Nigel cabourn filson collaboration (I can't get the link to work sorry)
What are your thoughts?
post #4093 of 4838

In my rant I forgot to mention that when Coggles refunded me for the jacket, they didn't refund the delivery cost even though they sent the incorrect size and it was their error.

 

I have spoken to my solicitor and apparently even though its good practice for shops to fully refund the postage if they get the order wrong it isn't a legal requirement under UK law - so just watch out for that.

 

You can end up paying their postage even when they cock up

 

Also in another bizarre twist that I didn't mention, when they sent the trousers back to me the second time another Free Esquire magazine came back as well with the same carrier in a separate pack.

 

????!!!!!

 

I have had a missed call from Coggles customer service this morning and yet another email that I cant reply to to asking me to contact them so they can arrange collection by their courier.

 

No real apology for the stupidity and the wasted time 

 

They say on the email that "because of the high value of the goods that they will have to arrange collection by their carrier" i.e. they wont let me return the goods through MY courier with proper proof of sending and delivery or let me hand deliver them to their warehouse.

 

I lost all confidence in Coggles long ago but this makes me even more suspicious as it seems their warehousing and carriers are in charge here and they are the most incompetent of the lot.

 

I have decided I want no further contact with Coggles and the Hut Group, their staff, carriers or emails and will be keeping the Nigel Cabourn Navy Formal Pants for the sake of risk, consuming and wasting time and health.

 

I'm now calm but you have been warned

post #4094 of 4838
EGS - have you thought about starting up a news stand selling Esquire copies on the cheap wink.gif

Seriously it sounds an horrendous experience.
post #4095 of 4838
Quote:
Originally Posted by ManofKent View Post

EGS - have you thought about starting up a news stand selling Esquire copies on the cheap wink.gif

Seriously it sounds an horrendous experience.

Ha Ha

 

Yes good idea

 

In fact - ping me your address in a private message and ill send you a copy - its the April edition if you haven't already partaken of this months periodical.

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