I am new in his forum and came across this old thread. Maybe my exerience as a Bookster customer are still of interest.
My wife and I went to Bookser on Ros-on-Whye mid October 2012. We spent over 2 hours having our measures taken with great care by Bookster staff (bespoke) and ordered a three-piece suit and seperate trouser for me and a coat for my wife. We made a 50% downpayment and were promised to have everything delivered by mid December 2012 at the latest.
Then we heard nothing from Bookster. Mid December we contacted them and found out that there was a delay. So no Christmas present! We agreed to have it delivered by mid January 2013 instead. Mid January came and went and no updated from Bookster.
Anyway, I finally received my three-piece suit in mid February 2013, after many annoying complaining emails to Michele. The coat and the trouser hadn't even being started by then and we canceled that part of the order.
The information and customer relation service from Bookster was appaling. The suit is acceptable and the material seems to be fine. But we would never again deal with Bookster. It appeared that they have a very small workforce for tailoring. And they don't tell you (and don't seem to care) when they deliver and dont seem to care about promises made to us as a customer on repeated times.
The full email exchange with Bookster is available on request.