Resole America: Reviews?
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"Hi- We do lots of Sole Saver work, primarily for the 15 Nordstrom stores to which we supply service. It is a similar item to the Topy, and is set flush. Sorry, no pics on this...John"
I think I'll give them a try.
cbbuff-thanks for the disclosure. I appreciate the reply!
I just got a pair of worn (and treasured) birkenstocks resoled/recorked/re-everythinged. All that was not replaced was the top leather straps. They did an excellent job, even calling me to discuss my order when I had not chosen the correct job type. Good service! and the end result was awesome. If you are getting online shoe repair, this is it. Here is before and after pics:
I just recently tried a resole of my Vasque boots by Resole America and was very dissatisfied in their lack of quality control. The resoling looks okay but some of my enclosed eyelets on both boots were crushed where I couldn't even get the shoelace anglets thru the holes. The only response I received from their questionable customer support was that yes it probably happened while pressing on the soles but I needed to take a screw driver and try to gently open them back up! What Service and Quality Control they provide! If I need another resole I will definitely take my business to someone else!
If you care anything at all about your shoes - which presumably you do or you wouldn't be spending the time, money and effort on getting them resoled - then DO NOT send them to this company!
I wish I had done a little more research before trusting this company with my favorite pair of beloved Birkenstocks. I've had these sandals for 15-20 years, so they needed to be completely recrafted (recorked & resoled). I just got them back and they are RUINED!!! The new cork and new rubber soles were heavily gouged during the sanding proces. Much, much worse than that, though, is that the leather straps were almost cut all the way through on BOTH sides of BOTH shoes -- inner & outer, right & left -- right where the cork meets the rubber. I cannot believe Birkenstock allows this company to associate themselves with their shoes in any way, shape or form.
Having said that, I will say that the turnaround time was the only thing that was even close to being what they advertise - I got my sandals back in 12 business days. So basically, it only took them 12 days to completely trash a pair of shoes I've had for 20 years. AND I paid them $82 to do it. Unbelievable.
Here's an example of their handy work....
DO NOT TRUST THEM WITH YOUR SHOES!!!
Edited by dixiechiken - 7/22/14 at 11:22am