Originally Posted by Bounder
Was this at your request or theirs? In other words, were you anxious to get the suit and willing to, possibly, put up with the error or did they want to ship it to you to see if you could live with it rather than re-do it?
I am kind of tolerant with small errors from tailors who are barely hanging on. I think of it as a sort of donation to preserve hand-tailoring in the modern world.
But if you are paying 5,000 euros, or whatever and the tailor is too busy/can't be bothered to stick to your specifications, I would come down like a ton of bricks. Anything else just encourages bad behavior in the future.
And it's all about the relationship, right?
It is indeed all about the relationship, which is why I was amenable to taking the suit as is and somewhat regret getting frustrated. While slightly surprised they cannot or will not change the lining before shipping, it is ultimately a marginal error, they acknowledged fault, and offered to fix it if I don't like it (which I have no doubt they will do). Most importantly, in the grand scheme, I figure they've gone above and beyond enough times to show me I'm a valued client. It's not worth fighting over a lining color when your tailor re-cuts entire fronts for you without thinking twice about it.
So, I think you have to put these things in perspective. If you're starting with a new tailor, and his customer service is unproven, and he shows a general reluctance to fix mistakes, it makes more sense to fuss over whether the lining is the right color. But, in this case, I feel that things still balance out in my favor.
Anyway, as represented by others' Rubinacci experiences, one can expect that Mariano will ship you something slightly different from what you ordered at times, hazarding that you will in fact like it better and offering to re-make if you don't. If you don't like that sort of relationship, it's true you're better off with another shop.