Just wondering if anyone gets redirected to itailor.info when there are trying to design their items?
I had similar experience.
Shirt turned up 6 weeks later with a customs charge of £12.95 (£8 was the post office fee) Shirt sleeves WAYYYYYY to short... Im pretty sure I didn't measure that wrong..... Material is pretty rubbish, looks like a school shirt from the 1980s... Yuk.
No refund, no joy with customer services,
I also had a bad experience with Itailors. Ordered a "custom" made suit. Worse fitting suit I've ever tried on. Jacket was the main issue. Horrible fit through the chest area. Not suitable to wear out in public (even to a very dimly lit event!). Contacted the company & complied with their request to send them about 15 pictures of the jacket and with measurements. Afterwards, they said the jacket fit fine and they wouldn't do anything to rectify the situation. I'm going through the hassle of fighting them through my credit card company. Completely wasted $239 on a suit I'll never be able to wear.
I bought from Bespokeway. I contacted them to look into making some suits for my wedding (4 in total). I ordered mine first to test the service quality, and advised them that I would order the remaining 3 once I was satisfied. They are very slow with communication and they eventually sent my suit express mail from Pakistan.
When it arrived, it was the wrong fabric and wrong colour. The fabric was pretty ugly too (it had a cheap sheen). The fit was also wrong. Jacket was too wide at the waist, and was much too short. The vest was way too short, you could see my shirt at the base.
I contacted them and asked what had happened. They were very apologetic and asked me to send photos etc. I did this and gave them many details on where the fit could improve. Weeks later they finally sent a replacement (despite saying I was a priority). When it arrived, guess what: It was the wrong colour and the fit had not been adjusted. They sent the exact same suit as previously. Not a single change had been made.
I was then left with 2 dog shit suits, and they stopped replying to me. PayPal was no help either even though I had all the evidence to support my claim. They won't cover custom items.
Bespokeway kept my money and stopped replying.
My advice - They're bad news. There is no quality checking at all, and when something goes wrong you can kiss your money goodbye.