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Some one stole my ww chan! - Page 3

post #31 of 44
Quote:
Originally Posted by edmorel
not to break balls here here but 1.8% better is a sampling error at best. Also, on time simply means that, on the time that FEDEX scheduled it. USPS can get a 2 pound package from NY to LA for under $5 in 3 days. FEDEX ground can't touch that.

It is not a sampling error - I assume you know enought statistics to know that with their volumes, it is actually quite significant.

I agree there are other measures - UPS does not fair better in them.

If you want the cheapest service - use USPS (actually even FedEx use USPS to ship some packages)

"On time performance" is derived with respect to the promised time (not to the scheduled time).
post #32 of 44
How would you generally rank/rate these shipping methods for domestic/int'l shipping?

DHL
FedEx
TNT
UPS
your country's postal service
post #33 of 44
Quote:
Originally Posted by Buster
It is not a sampling error - I assume you know enought statistics to know that with their volumes, it is actually quite significant.

I agree there are other measures - UPS does not fair better in them.

If you want the cheapest service - use USPS (actually even FedEx use USPS to ship some packages)

"On time performance" is derived with respect to the promised time (not to the scheduled time).

To really see how they got those numbers we would need to actually see how the statistic was compiled, what the range of actual numbers tallied was, over how great a period of time, how were the outliers removed, etc...

Jon.
post #34 of 44
Quote:
Originally Posted by Buster
No URL, I just have some of the information.
for example
On time performance (15 mins from promised time)
UPS: 98%
FedEX (Express) 99.8%

I am not surprised. Fedex Express is a great service; the Ground, as noted elsewhere in the thread, is not.
post #35 of 44
Quote:
Originally Posted by Buster
It is not a sampling error - I assume you know enought statistics to know that with their volumes, it is actually quite significant.

I agree there are other measures - UPS does not fair better in them.

If you want the cheapest service - use USPS (actually even FedEx use USPS to ship some packages)

"On time performance" is derived with respect to the promised time (not to the scheduled time).

You do research for the industry?

Actually, I like FedEx more than UPS. Having a package sent to a residential address via UPS is a pain in the ass. They don't deliver on the weekends, and leave those stupid fucking notes during the weekdays. They won't even allow you to authorize them to leave the package somewhere. I've had more than one instances where I could not make it to their warehouse ontime to pick up the package and it is then sent back to the sender. My preference would be to ship via USPS for domestic and low value items, and via FedEx for high value items. I've never had a problem with USPS, so I would prefer to use their service every chance I get.
post #36 of 44
Quote:
Originally Posted by mmathew
How would you generally rank/rate these shipping methods for domestic/int'l shipping?

DHL
FedEx
TNT
UPS
your country's postal service


Depends on what and where.

Box sized, to and from China, I have had far superior experiences with UPS, especially with customs clearances.

Domestic box sized - UPS again. Unless it's for first thing the next morning, and then Fed Ex.

For small highly valuable pieces like watches, USPS global priority.

Large, valuable pieces, Fed Ex White Glove.
post #37 of 44
Quote:
Originally Posted by DarkNWorn
You do research for the industry?

Not specifically in the industry - a bit broader than that (time based competition in services).

Quote:
Originally Posted by Jon
To really see how they got those numbers we would need to actually see how the statistic was compiled, what the range of actual numbers tallied was, over how great a period of time, how were the outliers removed, etc...
I can attest to the excellence of both Operations departments. These are numbers that are internal quality management.
post #38 of 44
I've never really had any problems with FedEx. Recently, I had two items delivered by FedEx without problems although one parcel did arrive a day earlier than what the tracking number stated. Imagine the amusement if the package contained anthrax. The Seasame Street Alert would be in the Elmo-reds.
post #39 of 44
Poorsod, wondering how things turned out. Any word from either FedEx or Chan?
post #40 of 44
As was mentioned, FedEx has recently changed their policy. It used to be that every package required a signature, unless the customer had a signature waiver on file. It seems things have changed. I think this is a very bad idea, and very representative of the poor service of FedEx in general. Lots of packages are going to get stolen as a result of this.

Initially, I would have said there was no way this is Chan's problem, being that they fulfilled their end of the bargain by making ans shipping the suit. But if indeed they were unaware of the policy change and did not require a signature for the delivery, then perhaps they share some responsibility.

As an aside, I hate FedEx. They continually raise their rates by large percentages. They messed up the interest rate on one of my credit cards by repeatedly billing it when it was maxed out, despite multiple calls I made requesting that they take it off the account. And they screwed me out of $500-$1000 in bogus fees every year when I was using them. Like charging per-package pickup fees on entire shipments that were not picked up. Or randomly charging over $50 for 1lb packages sent 2nd day air within California. You have to watch their invoices like a hawk, or prepared to be screwed. Plus they don't ship on Saturdays. I hear even worse things about UPS. USPS is a vastly superior service.
post #41 of 44
Quote:
Originally Posted by A Harris
As was mentioned, FedEx has recently changed their policy. It used to be that every package required a signature, unless the customer had a signature waiver on file. It seems things have changed. I think this is a very bad idea, and very representative of the poor service of FedEx in general. Lots of packages are going to get stolen as a result of this.

Initially, I would have said there was no way this is Chan's problem, being that they fulfilled their end of the bargain by making ans shipping the suit. But if indeed they were unaware of the policy change and did not require a signature for the delivery, then perhaps they share some responsibility.

As an aside, I hate FedEx. They continually raise their rates by large percentages. They messed up the interest rate on one of my credit cards by repeatedly billing it when it was maxed out, despite multiple calls I made requesting that they take it off the account. And they screwed me out of $500-$1000 in bogus fees every year when I was using them. Like charging per-package pickup fees on entire shipments that were not picked up. Or randomly charging over $50 for 1lb packages sent 2nd day air within California. You have to watch their invoices like a hawk, or prepared to be screwed. Plus they don't ship on Saturdays. I hear even worse things about UPS. USPS is a vastly superior service.


UPS left a box at my doorstep one day. I opened it without looking where it was from and it was a tiffany sterling silver bracelet and necklace. It was addressed to someone no where near where I lived. The next day I told the UPS guy and his response was, "I noted that it was signed for and delivered" (no one signed for it at my home), "if I take it back, I get in trouble so you own it, unless you want to give it to me" I took it back to Tiffany's about three weeks later (due to being out of town on business). Tiffany nor UPS looked for the package in all that time.
post #42 of 44
Quote:
Originally Posted by A Harris
I hear even worse things about UPS. USPS is a vastly superior service.

I agree with this. If I could avoid using UPS ever again, I would.
post #43 of 44
I get most of my packages via UPS, and never had a complaint, though FedEx's air service seemed more professional to me. Several months ago, UPS damaged a set of $400.00 gaskets for my car. I ordered a new set and filed a claim. The new set came in damaged even worse. I filed another claim, and ordered a new set, shipped FedEx. No probs. I think they are all going to have problems at times.
post #44 of 44
Thread Starter 
Quote:
Originally Posted by Vintage Gent
Poorsod, wondering how things turned out. Any word from either FedEx or Chan?

Fedex said that it was up to the sender to file for the claim. So I spoke with Patrick and he said he would make me a new jacket. That's the last I've heard.
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