Some one stole my ww chan! - Page 2

Chan generally ships their stuff to a US agent who forwards it on to the customer. That should eliminate at least the whole customs declaration vs. actual value thing.

no shit. If I sent a package down the street by FEDEX ground, the tracking would show that it gets sent to a main sorting facility in Memphis, then back here for down the street delivery in 3-5 days.

Sorry to hear about this experience. I'm sure it's many a member's worst nightmare when it comes to delivery of a long awaited item. But like many have said, if it was undervalued for customs you're prolly SOL, unless Chan is willing to go the extra extra extra mile and make you another suit (maybe for cost of materials?)

Not to mention they deliver or work on Mondays, plus they have no way of communicating with the driver since they are "˜independent contractors', so tracking info is always out-of-date, oftentimes I received a package and only 3 days later would the FedEx website tell me that it was delivered.

Jon.

In as much as it's not directly Chan's fault, it is still their fault. They arranged for shipping and they shipped the item out. It is not the recipient's fault of shipping made a mistake and the package was stolen. He is supposed simply receive the merchandise as requested. Since he did not receive the merchandise and instead received an empty box, he is not liable.

Jon.

That just cannot be. FedEx has 30 (29 to be precise) ground hubs, which are different than the air/epxress hubs. Memphis was the first hub, but now it is one of 5 express hubs. So if you ship from the west coast to the west coast - it will not go the memphis. FedEx and FedEx ground are two completely different operations. (unlike UPS )
According to most common performance measures they are doing somewhat better than UPS.

URL?

Jon.

That sucks; sorry. I agree with Stax's suggestions. I don't know about FedEx ground specifically, but my general experience with both FedEx and UPS is that they will leave a notice rather than the package if someone's not there to sign for it. I know that you can specify either "leave it on the doorstep if nobody is there to sign" or "leave a notice of attempted delivery". Although I can't say for sure, I'd always understood the default to be that they only leave it there if the sender authorized them to do so. I would definitely try to find out from Chan what, if any, standard instructions they give to FedEx in this respect.

If you think FedEx is bad, try DHL. They are truly horrific.

And do ship packages to your office.

I've had better luck with DHL than Fedex

Re: sorting thru Memphis...it's been a while since I've used Fedex but in the past, yes my packages sent from LA did go to Memphis before coming back to LA for delivery....on multiple occasions

FEDEX recently changed their residential delivery services. If you look at a new fedex form on the bottom right #8 reads:

"New Residential Delivery Signature Options (if you require a signature, check Direct or Indirect)"

No signature required

Direct Signature

Indirect Signature (neighbor)

Now a fee applies for the two signature services (what kind of crap is that?)
No signature required becomes the default if nothing is checked off. Chan's forwarder probably did not check anything off. I doubt full customs value was declared but hoepfully Chan can work something out for you.

Really? The default is no signature required? The guy who thought this up must have been thinking "gee, you know FedEx doesn't get enough lawsuits..." This is completely contradictory of FedEx Express, which defaults to signature required and you must purposely check off a box / sign stating that you wish for no signature to be required; and of course, no extra fee is charged.

Jon.

No URL, I just have some of the information.
for example
On time performance (15 mins from promised time)
UPS: 98%
FedEX (Express) 99.8%

Yeah...those numbers aren't important (plus 98% to 99.5% is so minimal). Now, find me the % of packages actually delivered without any problems and without any loss, those are numbers worth looking at.

Jon.

not to break balls here here but 1.8% better is a sampling error at best. Also, on time simply means that, on the time that FEDEX scheduled it. USPS can get a 2 pound package from NY to LA for under $5 in 3 days. FEDEX ground can't touch that.