ProperSuit.com - Page 3
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For more details go to the SF Meetup thread.
1. Measurements. Only a few measurements were taken. Basically you try on a template, and they adjust it to fit your body shape better by taking an inch here, few cm there, etc. PocketSquareGuy wrote more on the measurements, but I did not have the same experience he described.
2. No follow up until morning of appointment, which was a calendar invite asking if attending or not. No phone number or hotel room # provided. If I put a deposit I am going to show up. At the hotel, only form of communication to ProperSuit was gmail. Even front desk could not help and find the ProperSuit agent. The location was a Sunset Blvd. Hotel, not a great location and crappy parking.
Another person had an appointment and chased me down, luckily guessing I was a client. I had to help him out to get to his appointment.
3. I believe you have an hour for consultation or until next appointment shows up. I am quite familiar with cloth, but had a hard time choosing the right cloth because everything I chose was expensive (must have expensive tastes). Lot of the fabrics were Fall/Winter, so they were too heavy for Los Angeles. Finally had ProperSuit sort by price to make it easier.
4. You are told to bring well fitting dress shoes and shirt.I brought a bespoke shirt and G&G Gable shoes. The length of the pants can depend greatly on the shoes you are wearing. Since I was getting a suit, I would have liked to put my G&G shoes on. I was wearing loafers at the time and were used to measure the length.
5. Fabric choices were there, but felt a bit rushed in deciding. Could have just been me and my indecisiveness.
6. Check the website and the Propersuit Design Book to familiarize yourself with the Suit options. Pricing is available on their website and there are up charges, i.e. I chose Bemberg lining, but was not informed there was an up charges, its $50.
I would take a print out of the Design Book and highlight the items you want, or at least have it as a reference.
Edited by badsha - 9/16/13 at 1:53pm
Anyone purchased a suit from this site? I know they're fused according to the website, so I'm sure they're below the Style Forum minimum quality level (!!) but I figured I check the forum.
I noticed the measurements they require are different than MTM. I have no idea what quality the materials are. The suits are constructed mostly with machines, although they can do some customized detailing.
I figured with so many folks looking for MTM an/or fitted suits at lower prices, this may be an option. Anyone tried it?
Bought a suit and blazer from them this year and they're fine, pockets are too shallow to be useful and probably should have gone up in fabric quality. That said, I want to buy a couple more blazers, but they are incredibly unresponsive. They keep pointing you back to the website, but now that I am an existing customer, I don't want or need to go to their pop up fittings when they come to my town. They also changed their website and I can't log into the existing customer section to shop, so I'm dependent on trying to get my salesman to return emails, which is futile so far. Frustrating.
After having my Proper Suit a little over a year and a half now, here are my thoughts:
Other than the shoulders being too narrow, the silhouette looks pretty good. The base fabric they use sucks though. It's hard to explain or capture in pictures, but the fabric has a bunch of loose strands coming off it. I have about a dozen suits and blazers and none of them do this, and it's not like I wear this thing all the time.
Echoing the user above, they have absolutely horrible customer service. After my experience with their other company Hall & Madden I will never recommend or do business with these guys again. I'm currently out $150 with no shirts or even an apology to show for it. If you browse their Ask Me Anything on Reddit my experience is far from unique, but essentially people were billed for shirts that either never came or fit horribly. When people complained they were insulted or ignored.
I also found the in person fitting with McGregor to be very odd, like he was really strung out on caffeine or something. Dude makes me genuinely uncomfortable.