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Dealing With Bad Customer Service...

post #1 of 21
Thread Starter 
How would you deal with this?

I want to get a wool coat from Sterlingwear. Unfortunately, they have been absolutely horrendous at getting back to me. I have emailed and called nearly 4 times each. I want a few measurements on a jacket... but they are basically ignoring my requests.

-First email, got back to me after a week and disregarded the question about measurements.

-Second email, never answered.

-First call, the women who does measurements is at lunch. I leave a message asking about chest/shoulder/length measurements on a 2 jacket sizes. Leave my number and email. Never emails or returns call

-Call again a few days later and speak with the women who deals with the products. She gives me an attitude when she says "I'd have to go and do those measurements myself." I politely tell her, I need the measurements if I want to buy a jacket... could you do them? She agrees and takes my email/number. No response. I wait a few days and...

-Then call again (end of last week). I speak to general customer service women and am a bit mad at this point, but maybe they got my email wrong? I make sure they have it right and hope things get set straight.


Where do I stand? No contact whatsoever still.

How difficult is it to make 6 measurements and write them down? Seriously, she gets paid for that kind of thing...

What should I do? Call and speak to manager/owner and complain? Ask politely one last time?

Seriously... ridiculous. If they didn't have such well priced jackets, I wouldn't even want to buy from them anymore.
post #2 of 21
1. Look-up Mega peacoat thread
2. Go through some pages
3. In case you couldn't find anything, use search

/problem fixed
post #3 of 21
Call every hour using a different accent, find which gets the best results.
post #4 of 21
I'd take my $$ elsewhere.
post #5 of 21
Assuming there is no way that you can try the jacket on, buy the one you want. If the jacket doesnt fit have it exchanged for one that does. She doesn't get paid to take a laundry list of measurements so if you want to catch those flies you might want to use honey and ask how the coat fits her customers. She also might be worried that if she doesn't take the measurements correctly that you wont be happy with the jacket.
post #6 of 21
pinngguo?
post #7 of 21
Most big online retailers are unable or unwilling to provide exact measurements of specific items. This includes Saks, Neimans, Bergdorf, LuisaViaRoma, Raffaello Network, Ssense, Revolve, Yoox, Gilt, and just about everyone else I can think of, though there are a few exceptions (Forward posts a pretty good set of measurements). If you demand exact measurements, you can look on eBay for an auction with precise measurements posted. Otherwise: (1) buy a different peacoat in person at a store where you can try it on, (2) find the Sterlingwear peacoat at a store and try it on, then buy online, (3) get a different peacoat somewhere else online that provides measurements or whose sizing you are familiar with
post #8 of 21
Go elsewhere. Sterlingwear Peacoat isn't all it's cracked up to be anyway.
post #9 of 21
Quote:
Originally Posted by Jay687 View Post
How would you deal with this?
....

something tells me this will shortly be showing up as Story #31 in this thread.
post #10 of 21
Do you really want to contribute to their salary after what they've done to you?
post #11 of 21
In soviet russia, bad customer service deal with you!
post #12 of 21
Quote:
Originally Posted by howardu09 View Post
I'd take my $$ elsewhere.
This! Go elsewhere.
post #13 of 21
Thread Starter 
Quote:
Originally Posted by OttoSkadelig View Post
something tells me this will shortly be showing up as Story #31 in this thread.

How am I being a rude customer?

And to those saying I shouldn't be asking for measurements... if they want to say, then say no. That's an entirely different issue than agreeing to do it and never getting back to me.
post #14 of 21
Quote:
Originally Posted by Jay687 View Post
How am I being a rude customer? And to those saying I shouldn't be asking for measurements... if they want to say, then say no. That's an entirely different issue than agreeing to do it and never getting back to me.
did you read the stories in the thread? (i have to admit that i only had the patience to get through about a third of them). many of them weren't about rude customers at all... it wasn't you i was making fun of. i do think you were expecting too much though.
post #15 of 21
What size are you looking for? Im going to sell mine anyway, if youre looking for sz 38 measurements drop me a line and ill PM you.
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