Originally Posted by DGP
But the law is just that handicapped stalls be installed in fitting rooms and bathrooms, and I think that's great. The store chose to take that further. That is what I take issue with.
And that is their right. They have certain regulations they have to meet for handicapped shoppers. This includes bathroom stalls, fitting rooms, ramps if necessary, elevators, etc.
No, they are not required, by California or Federal law, to keep the fitting room open. However, most stores have this policy. It's a pre-emptive legal strike so to speak. I think you personally overreacted to the situation.
Surely a shopper like you has seen stores have policies that are not required by law. Such as a return policy. The return policy a store creates is entirely up to them. Be it store credit only, credit only in the same fashion as item was paid with, etc. is entirely up to the store. They have certain freedoms over the way in which they sell their merchandise.
Until you have purchased the items from the store, there are certain rules you must follow and adhere to (such as not stealing, etc.). No one forces you to shop there, you make a concious choice to do business there and as such, you should be prepared to follow these procedures.
I can't help but point out the time it took for you to ask for the manager, and then argue with the mananger, surely surpassed the minute you were asked to wait, and more than likely surpassed the 5 minutes you claim would have taken you to try on the garments you were curious about. And for what? To tell them their policy is stupid when you know full-well your unhappiness with said policy is NOT going to change the policy, nor are they going to drop said policy for you. And they should not be expected to.