Where they having a holiday sale while you were there? I have seen the store in two different configurations. During regular season, I found the store to be quite nice. During sale season, they remove all the glass cases, displays, and custom makeups and replace that with wooden shelves with rows of sale shoes and boots. I wonder if you hit at the sale time?
Yes, they were having holiday sales when I was there but it was more about the general condition of the store which felt worn-out. Of course it didn't help that shoes were displayed like bargain bins items.
As a comparison, the Barker Shoes store at Regent Street was also having holiday sales but was way more presentable despite being at a slightly lower price point.