Can anybody share customer service experiences when dealing with the factory store?
I was looking forward to posting up pics of my new Marron Stows when I arrived home today, but I was sad to discover they are on the wrong (4444) last! I was very specific about the last number (4497s), model number (M2508), and size/fitting when I made the initial order and would not have purchased them if I had known they were on the 4444. My service up until this point was very cordial and helpful, but I don't think I'm entirely out of line in requesting that the initial expensive shipping charge be refunded along with the cost of the boots since they were purchased with wrong information. Does that seem out of line?
I'm not really expecting it to be granted; at this point I just hope that I don't get a massive DHL bill for a pair of boots I had to ship back.
Edit: In regards to the Alden 403s, I will say that my Stows have held up a lot better. My 403s stretched out a ton in three months and no longer fit comfortably; I had to sell them on the cheap. The leather took a serious beating too.