Quote:
Originally Posted by
wj4 
This happened to me too. It got held, and didn't get released as it normally would. I called and filled out the paperwork as requested, and sent them the front/back of my SSN card.
The paperwork was complicated like you stated, asking for % of composite components. I filled to the best of my ability and my shoes were released a day later. Of course this package had 2 pairs of shoes in it and you bet I got the invoice to pay $88 a week or so later. I'm about 50/50 on getting hit with customs bill from DHL.
Quote:
Originally Posted by
prurient
Either 1040 or copy of both sides of my Social Security card. But on top of that the import form asks for percentage of material, stock #s, construction details that I do not have. I'm sure people have gone through this before, but I have no time to deal with this until Saturday and the shoes have been in Cincinnati for 3 days already since my phone number on the parcel was mis-typed. So yeah.
Update:
Michelle from Shoe Healer provided a completed form. Thanks! Now let's see if DHL lets it go.
It greatly upsets me personally when our customers have issues with delivery and courier companies, as for me it reflects on the service we provide. We will always do our very best to make sure when on rare occasions things do go wrong, we do whatever is necessary and as quickly as possible to put it right.
I have tracked your parcel and it appears it has now been delivered so I sincerely hope all is well.
The phone Number originally supplied on your order form was incorrect, which may have caused a delay with the couriers being unable to contact you.
Customers should always feel totally free to contact us anytime with concerns.
Richard.
